Administrative Assistant

Emerald Technologies• White City, OR, US, OR

3d•Onsite

About The Position

Emerald Technologies is looking for a dependable, organized, and detail-oriented Administrative Assistant to join our Medford team. This position will provide administrative support across the organization and play an important role in keeping day-to-day operations running smoothly. The ideal candidate is someone who takes ownership of their work, communicates effectively, is comfortable managing multiple priorities, and enjoys being part of a fast-paced team environment. This is a great opportunity for someone who is proactive, professional, and takes pride in providing excellent support to both employees and leadership. At Emerald Technologies, we value being Proactive, Dependable, and Honest, taking Ownership of our work, and having Fun while we do it. If you are organized, resourceful, and ready to make a difference, we'd love to hear from you!

Requirements

Minimum of 3 years in Customer Service, Program Administration, or a similar role.
Strong verbal and written communication skills.
Ability to work independently and efficiently under pressure in a fast-paced environment
Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.

Responsibilities

Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates, and improving on-time delivery.
Prepare reports for key business indicators.
Assist Program Manager to manage all commercial aspects of the business, including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into the computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
Collect information from customers regarding product or service complaints. Process information in accordance with company compliance procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
Receive and respond to customer invoicing questions and work with accounting to resolve.
Help coordinate the process flow of quotes and new products through Engineering, Purchasing, and Production.