Administrative Assistant

Generator Supercenter•Peabody, MA

4d•Onsite

About The Position

Generator Supercenter is seeking a highly organized and detail-oriented administrative assistant to oversee daily operations and ensure efficient scheduling, service coordination, and project management. The ideal candidate will be responsible for managing service schedules, coordinating electricians for residential service calls and generator repairs, handling customer relations, and ensuring timely project completion.

Requirements

Previous experience in production management, scheduling, or service coordination preferred.
Strong organizational and problem-solving skills.
Excellent communication and customer service abilities.
Experience handling customer escalations professionally.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Proficiency in scheduling software and route optimization tools is a plus.
Knowledge of generator installation and service processes is preferred.

Responsibilities

Schedule service visits using route optimization tools to maximize efficiency.
Assign and dispatch electricians for residential service calls and generator repairs.
Manage and schedule installations from start to end.
Answer inbound calls and assist customers with inquiries.
Set up and manage automatic billing cycles for service contract customers.
Handle customer escalations and provide effective resolutions.
Collect deposits and collect different payment plans.
Organize and track service parts and materials to ensure availability.
Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations.
Participate in team meetings, offering insights and reports directly to corporate leadership.
Interview potential employees for store locations.
Set opening and closing schedules for the store.
Manage payroll hours for all employees.
Track projects from sales through completion, ensuring all deadlines are met.
Collect payments due upon project completion.