Administrative Assistant (On Site)

Morley•Saginaw, MI

18d•Onsite

About The Position

The Administrative Assistant (also referred to as Administrative Coordinator) works on site at Morley’s Saginaw, Michigan office, managing inbound and outbound documentation and communications related to vehicle buybacks. This is not a call center position and does not involve customer interaction. The role requires careful processing of important documents, thoroughness, and strong attention to detail. No automotive experience is needed; training is provided, and teammates are available as a resource. The position offers a consistent Monday–Friday schedule from 8 a.m. to 5 p.m. Eastern time, with no nights or weekends. Morley describes the work environment as friendly and casual, with a corporate office in Saginaw Township near shopping and restaurants. On-site amenities include a workout facility and access to tickets to local events. The starting pay is $14 per hour.

Requirements

Be organized and able to meet deadlines.
Have a positive, self-starter attitude, solid work ethic, excellent interpersonal skills, and strong attention to detail.
Have critical thinking skills.
Be able to communicate and work effectively with a team.
Have computer navigation and Microsoft Office skills.
Be able to learn new computer programs as needed.
Be able to pass a pre-employment background check and drug screen.
Be able to work on site daily at Morley’s Saginaw, Michigan office.
Have a high school diploma or equivalent.
Have one or more years of customer care experience, such as call center, retail, restaurant, fast food, hotel, or other customer-interaction work.
Be able to reliably work 8 a.m. to 5 p.m. Eastern time, Monday through Friday.

Nice To Haves

Three or more years of customer care experience.

Responsibilities

Audit and set up new cases and attach required documents.
Assemble and mail packets.
File and retrieve archived documents in the center.
Ensure physical files are complete for assigned cases.
Identify, research, and resolve document issues.
Understand lemon law requirements regarding titling.
Develop title competency in all 50 states.
Work with state DMV staff and Attorneys General offices on titling.
Become familiar with project operations and workflow processes.
Communicate with teammates.
Meet deadlines throughout the day.
Report on daily activity.
Offer timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, emails, and other communications as needed, while maintaining a positive and upbeat attitude.