Administrative Assistant

Rite-Hite • Whitehall, NC

45d • Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation. Rite-Hite is seeking an Administrative Assistant to join our Contact Center team. In this role, you will serve as the first point of contact for our customers, handling inbound calls and providing timely, accurate, and professional support. You will work closely with internal teams to ensure customer inquiries are resolved efficiently while maintaining a positive and empathetic customer experience. We are looking for someone who will support our Contact Center during our 10:00 a.m. – 7:00 p.m. shift and is dependable, customer-focused, and comfortable working in a fast-paced, high-volume environment.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of experience in customer service, call center, dispatching, or a related role
• Ability to manage high call volumes while maintaining professionalism and efficiency
• Proficiency with basic computer applications
• Strong verbal and written communication skills
• Reliable attendance and punctuality
• Ability to work the 10:00 a.m. – 7:00 p.m. shift
• Ability to remain seated for extended periods during scheduled shifts

Nice To Haves

• Strong active listening skills
• Empathy
• Patience
• Problem-solving skills
• Organized
• Detail-oriented
• Able to manage multiple priorities while maintaining a positive and professional demeanor
• Strong communication skills
• Teamwork skills
• Time management skills
• Typing skills
• Ability to remain calm and solutions-focused when handling customer concerns

Responsibilities

• Answer and manage inbound customer calls
• Listen to understand customer needs and provide solutions
• Create work orders and opportunities for districts and sales
• Collaborate with internal teams to resolve customer inquiries
• Accurately document interactions
• Follow established procedures and service standards
• Contribute to team meetings, training, coaching, and continuous improvement initiatives

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• Robust well-being program with an opportunity to receive an extra day off and more
• 401(k)
• Company match
• Profit sharing
• Paid holidays
• Vacation time
• Personal/sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED