Administrative Assistant (PRN) - Paragon Infusion Centers

Elevance Health•Creve Coeur, MO

7d•Onsite

About The Position

The Administrative Assistant oversees patient check-in, registration, and checkout at Paragon Infusion Centers. The role is onsite at 12669 Olive Blvd, Suite A, Creve Coeur, Missouri. The clinic is open Monday through Friday from 8 a.m. to 5 p.m.; the PRN schedule is 1–3 shifts per week, or approximately 4–10 shifts per month, as needed. Paragon Healthcare, a member of the Elevance Health family of companies, provides specialty pharmacy, infusion-center, and home-based infusible and injectable drug therapies. This position supports clinic administrative operations, patient and family concerns, staff and processes for check-in, resource utilization, Medic user issues, and cash-control procedures.

Requirements

High school diploma or equivalent, and at least 1 year of lead or supervisory experience in a healthcare environment; alternatively, an equivalent combination of education and experience.
For Carelon Health business units, satisfactory completion of a tuberculosis test is required.
Must work onsite at the posted location; candidates must be within reasonable commuting distance unless an accommodation is granted as required by law.

Nice To Haves

Bilingual English/Spanish skills.
At least 1 year of medical front-office experience.
Prior authorization experience.
Inbound call experience.
Customer service experience in a medical or professional setting.

Responsibilities

Oversee staff and processes for patient check-in.
Verify charts are pulled for scheduled appointments, patient demographics and eligibility are updated, and current forms are used.
Listen and respond to concerns from patients and/or family members.
Respond to patient questions and complaints and route issues to appropriate personnel.
Analyze daily administrative operations and utilization of resources.
Assist with Medic user issues.
Ensure proper cash controls are in place and policies and procedures are followed.