Administrative Assistant (PRN) - Paragon Infusion Centers

Elevance Health•St. Louis, MO

9d•Onsite

About The Position

The Administrative Assistant (PRN) at Paragon Infusion Centers oversees patient check-in, registration, and checkout. The role is onsite at 12669 Olive Blvd, Suite A, Creve Coeur, Missouri. The clinic is open Monday through Friday from 8 a.m. to 5 p.m.; the schedule is 1–3 shifts per week, or 4–10 shifts per month as needed. The position requires staff to work at the posted location and candidates must be within reasonable commuting distance unless an accommodation is granted as required by law. Paragon Healthcare, part of Elevance Health, provides infusible and injectable drug therapies through specialty pharmacies, infusion centers, and home-based care. The position supports patient-facing administrative operations, staff and processes, patient concerns, resource use, user issues, and cash controls.

Requirements

High school diploma or equivalent.
At least 1 year of lead or supervisory experience in a health care environment, or an equivalent combination of education and experience.
For Carelon Health business units, satisfactory completion of a tuberculosis test is required.

Nice To Haves

Bilingual in English and Spanish.
At least 1 year of medical front office experience.
Prior authorization experience.
Inbound call experience.
Customer service experience in a medical or professional setting.

Responsibilities

Oversee staff and check-in processes, including verifying charts are pulled for scheduled appointments, updating demographics and eligibility, and ensuring current forms are used.
Listen and respond to concerns from patients and/or family members.
Respond to patient questions and complaints and route issues to appropriate personnel.
Analyze daily administrative operations and utilization of resources.
Assist with Medic user issues.
Ensure proper cash controls are in place and policies and procedures are followed.