Customer Service - Administrative Asst

Pittsburgh Water•Pittsburgh, PA

1d•$48,510 - $52,900•Hybrid

About The Position

Under direct supervision of the Senior AMI and Billing Manager, the Administrative Assistant will perform administrative duties in support of the Advanced Metering Infrastructure (AMI) and Billing section in the Customer Service department, including moving accounts through the non-access automation within our customer information system, issuing letters to customers to promote the installation of new water meters and backflow prevention devices in accordance with PA PUC regulations, distributing customer voicemails for AMI call backs, providing call handling support in the AMI queue, drafting and mailing correspondence, and gathering data to prepare reports and maintain department metrics.

Requirements

Ability to work well with all levels of internal management and staff, board members and public officials, as well as vendors and customers of all levels.
Strong technical, analytical, and communication skills.
Evident organizational skills throughout work history.
Experienced user of MS Office 365; proficiency in MS Excel preferred.
Personally effective, credible, and reliable.
Sensitivity to confidential matters is required.
General office management skills.
High School Diploma or GED.
Two (2) years of progressive assistant experience.
Applicant must present a current, valid Class C (Class 1) PA Motor Vehicle Operator’s License at the time of application or prior to appointment. A valid driver’s license must be maintained throughout employment.
Applicant must have permanent residency within one of the following Pennsylvania counties at the time of appointment and remain a resident within one of the noted counties throughout employment with the Pittsburgh Water: Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Lawrence, Indiana, Washington, or Westmoreland.

Nice To Haves

Bachelor’s Degree in Business Administration or a related field preferred.
A minimum of five (5) years related experience in public/government office preferred.

Responsibilities

Maintain accounts within the non-access and backflow processes and other billing-related activities.
Produce correspondence, spreadsheets, and presentations using relevant computer software.
Perform inquiries and data entry in the customer information system and various applications.
Draft, insert, apply postage, and mail correspondence.
Schedule conference calls and meetings, sorts and delivers incoming mail, and respond to customer service management support requests.
Collect and arrange information needed for events and projects.
Conduct office equipment and supply inventory and maintain stock levels.
Act as departmental procurement office; draft and track departmental purchase orders and expenditures, create reports as needed, verify receipt of items, and receive items in the procurement system.
Receive visitors and handle customer telephone calls.
Maintain positive and productive working relationships with internal and external customers.
Assist in Pittsburgh Water’s main office reception area.
Perform other related tasks as assigned or required.