Asst Customer Service Mgr

Albertsons Companies•Bellingham, WA

1d•$29 - $30•Onsite

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Requirements

Department operations experience or equivalent education to be knowledgeable and familiar with the nature and duties of every position within the department.
Must have the ability to teach all fundamentals of the front-end department operations.
Proven success with mentoring, motivating and leading a team.
Math skills necessary, but not limited to: the ability to add, subtract, multiply and divide, follow recipes, gross margins, markup and percentages, analyzing variance, completing reports, budgeting labor and sales, completing sales transactions and calculating discounts.
Ability to use Microsoft Office suite.
Excellent communicator with ability to professionally and courteously interact with guests, crew members, store management team, corporate sales managers and leadership. This includes answering telephone calls and using in-store intercom system.
Ability to work with cleaning chemicals and detergents in order to clean and sanitize tools using without allergic reaction.
Ability to work around food ingredients, produce and spices without allergic reaction.
Must be at least 18 years of age due to equipment use and work environment.
Current State Food Handler’s Permit must be maintained.
Will be required to join a labor union.

Responsibilities

Demonstrates, communicates and coaches guest service expectations to all crew members by setting and leading by example.
Actively participates, trains and mentors front end department crew members to enthusiastically engage with guests while scanning, bagging and processing payments as a checker.
Assists with leadership to front end department crew members including: planning and assigning work, coaching sessions and administering discipline when needed, providing training, addressing complaints and resolving problems.
Assists with writing daily plans and weekly work schedules that anticipate the needs of the business.
Conducts daily team huddles during each shift in order to communicate and to reinforce guest service expectations with all front end department crew members.
Maintains and utilizes the Front End Communication Book effectively and follows up with crew members to answer questions and ensure they follow the direction communicated in the book.
In absence of the GSM, maintains a constant presence on the front end and is present during peak hours to ensure the queue of 3 service level standard is adhered to as well as follows “opening sequence” expectations (express and mainline alternating).
Assists with the maintenance of inventory of all departmental supplies.
Maintains accurate records for damaged/spoiled merchandise in accordance with company policies and procedures.
Complies with all food and workplace safety rules and regulations.
Ensures safety, cleanliness, and sanitation of work area and equipment.
Works towards acquiring product knowledge within all departments in order to respond to guest questions and provide informative information about merchandise.
Stays updated on weekly specials, coupons and other company promotions that encourage an environment that delights our guests.
Works in and cultivates a team oriented work environment that inspires collaboration and cooperation.
Store is open seven days a week and may require weekend, holiday and shift work.