Administrative Assistant (Physician Practice)

Midwest Orthopaedics at Rush•Chicago, IL

3d•$47,000 - $56,000

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking an Administrative Assistant to support an orthopedic surgeon specializing in advanced arthroscopy, shoulder replacement, patellofemoral dysfunction, and cartilage restoration. The role serves as a liaison between patients and the physician’s practice and provides concierge-level service to patients, families, referring physicians, and other parties. The position is based across clinic locations in Chicago and Oak Brook, Illinois, and Munster, Indiana, and may require travel with the physician to clinic locations. The Administrative Assistant supports the practice’s administrative, clinical, surgical, and research coordination needs. Responsibilities include managing calls and inquiries; organizing and prioritizing work; handling budgets and finances; processing mail, faxes, reports, and clinic correspondence; maintaining databases and filing systems; scheduling clinic, surgery, post-operative, and research appointments; preparing patient charts and forms; coordinating with clinical staff; and completing work in accordance with company procedures and applicable laws, including HIPAA, ADA, OSHA, and FLSA. No research experience or knowledge is required. Candidates should have an associate’s degree, with a bachelor’s degree preferred. Healthcare experience is preferred. The role calls for strong interpersonal, customer service, communication, phone, organization, and problem-solving skills; proficiency in Microsoft Office, especially Word, Excel, and Outlook; and the ability to multitask, prioritize, and meet deadlines in a fast-paced environment. MOR offers a comprehensive compensation and benefits package and career-development opportunities.

Requirements

Associate’s degree required.
Strong interpersonal, customer service, and communication skills with team members and patients.
Proficiency in Microsoft Office, especially Word, Excel, and Outlook.
Ability to multitask in a fast-paced environment, including problem solving, decision making, strategic thinking, planning, and communication.
Superior organization skills.
Flexibility and ready availability.
Clear, understandable, reliable phone skills, including follow-up and conflict-resolution skills for patient situations.

Nice To Haves

Bachelor’s degree from an accredited four-year university or college.
Healthcare experience.

Responsibilities

Serve as a liaison between patients and the physician’s practice and provide concierge-level service to patients, families, referring physicians, and other parties.
Answer incoming calls, take messages, transfer calls, greet visitors and callers, respond to inquiries, and direct people to appropriate staff.
Organize and prioritize work to complete projects in a timely and efficient manner.
Handle budgets and finances and perform work accurately and efficiently.
Facilitate incoming and outgoing mail and faxes, workers’ compensation reports, and clinic notes and letters.
Comply with applicable state and federal laws, including HIPAA, ADA, OSHA, and FLSA.
Assist staff members professionally to support high-quality patient care.
Use computers and practice databases; create, maintain, and enter information into databases.
Schedule and prepare clinics, verify patient forms, and prepare charts according to clinic protocol.
Schedule surgeries and post-operative visits, and coordinate with clinical staff to complete physical therapy orders and related tasks.
Manage the independent medical examination email address and its scheduling.
Maintain paper and electronic filing systems and documents, including correspondence and other records.
Schedule and confirm appointments for clients, customers, or supervisors.
Travel with the physician to clinic locations as required.
Assist with the assigned physicians’ research responsibilities by scheduling research visits, helping with budgeting, and coordinating research meetings.
Complete forms in accordance with company procedures.