Administrative Assistant 1 - Onsite

S R International•Phoenix, AZ

2d•Onsite

About The Position

This role involves a variety of administrative and customer service tasks, primarily focused on supporting the Disability Evaluator and managing consultative examinations (CE). Duties include operating communication systems, managing visitor check-ins, handling incoming and outgoing mail, and providing information to claimants and vendors. A key responsibility is scheduling and coordinating consultative examinations, which involves contacting claimants, doctors, and other relevant parties to arrange appointments, gather necessary paperwork, and provide updates on claim status. The position also requires responding to inquiries, assisting with transportation arrangements, and ensuring daily assignments are completed using a tracking system. Case development activities requiring analysis and judgment are also part of the role.

Requirements

Customer Service internal/external
Scheduling/ front desk experience
Computer skills

Nice To Haves

Bilingual

Responsibilities

Operate communication systems to answer, direct, and transfer incoming calls.
Manage visitor check-ins.
Perform general administrative tasks such as taking messages, providing information, and maintaining records.
Handle emergency calls and monitor alarms.
Sort mail and provide basic customer service.
Locate specialized doctors near the claimant's location to complete exams requested by the Disability Evaluator.
Schedule consultative examinations (CE) including follow-up phone calls to claimants.
Print CE, assemble packets to be mailed out to claimants, and send CE paperwork through fax if necessary to doctors.
Respond to inquiries from claimants, vendors, and other sources regarding claim status or for transportation assistance.
Mail bus passes to claimants.
Contact claimants to advise of appointments and pending paperwork.
Contact doctors for follow reports or specific instructions.
Contact hospitals for authorizations and reports.
Contact claimant’s attorneys to answer basic status questions.
Contact claimants, attorney representatives, medical sources, and other sources as directed by the supervisor to assist claim adjudicators.
Ensure daily assignments are disseminated and completed using a tracking system.
Conduct case development activities which require analysis and judgment.