Administrative Assistant

Scripps College•Claremont, CA

15h•Onsite

About The Position

Reporting to the Director of Enrollment Strategies & Operations, the Administrative Assistant is expected to provide quality customer service to campus visitors and essential support in Admission operations. This role involves creating a welcoming experience for prospective students and families, managing the admission lobby, directing inquiries, and supporting recruitment efforts. The position also requires processing prospective student information, maintaining data integrity, and utilizing various office tools and software, including Microsoft Office Suite, Adobe Suite, and Technolutions Slate CRM. The Administrative Assistant will work collaboratively with the Director to optimize CRM usage and maintain confidentiality. Participation in admission-related events and active support for the College’s Principles of Community and Institutional Values are also key aspects of the role.

Requirements

Ability to thrive in a collaborative team environment and interact successfully with colleagues.
Excellent written and verbal communication skills.
Meticulous attention to detail and strong organizational skills.
Ability to understand and follow oral and written directions, while also able to work independently with little direction, take initiative, problem solve, and propose solutions.
Able to meet deadlines, set priorities and successfully manage multiple projects at once.
Competency with Microsoft Office and Adobe suite software.
Proficiency with systems/technology integration, spreadsheets, database applications, and other web technologies.
Able to maintain confidentiality and has respect for high standards.
Have a willingness, ability, and desire to learn, apply and explain various policies and procedures.

Nice To Haves

Three years of administrative, secretarial, or clerical support experience preferred.
Experience in student service and/or admission office setting.
Experience working with a database system, CRM, SIS, or document imaging.
Preferred experience with Technolutions Slate CRM and Workday Student.

Responsibilities

Ensure positive, informative, and accurate interactions via phone, email, or in-person with prospective students, families, counselors, and other campus constituents.
Create a welcoming visit experience for prospective students, families, counselors, and other campus constituents.
Ensure the Admission lobby and coffee/tea area remain organized, stocked, and visitor-ready throughout the day.
Direct inquiries and directions to admission officers or other College departments.
Support and work collaboratively with student employee supervisors in hiring student employees and to ensure daily coverage of campus tours and on-campus interviews.
Support Office of Admission recruitment and yield projects as needed.
Process (including data entry) prospective student information to ensure integrity of all student data provided via inquiry cards, applications, transcripts, test scores, financial documents, and other student record information.
Develop fluency of office tools, software, and procedures including the Microsoft Office Suite, Adobe Suite, and Technolutions Slate CRM.
Work strategically with Director of Enrollment Strategies & Operations to optimize the use of Technolutions Slate CRM.
Practice discretion and maintain confidentiality.
Participate in various admission-related events.
Active support for the College’s Principles of Community and Institutional Values in the performance of job duties.