Administratvie Assistant
Salvagnini America, Inc.•Hamilton, OH
•Onsite
About The Position
The Administrative Assistant facilitates the efficient operation of the department by performing a variety of clerical, customer support, order coordination, and administrative tasks. This role supports customer service activities, service program administration, quoting, documentation, project coordination, shipping logistics, and internal operational support. The position serves as a key communication point between customers, internal departments, and management to ensure timely execution of administrative and operational tasks.
Requirements
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Experience working with ERP/MRP systems
- Proficient in Microsoft Office Suite
- Proficient/accurate typing skills
- Basic technical writing and documentation skills
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Data analytics and KPI reporting
- Advanced customer support coordination
- Service administration and quoting responsibilities
- Operational reporting and service activity analysis
Responsibilities
- Prepare customer quotes and order documentation quickly and accurately
- Respond to general customer service inquiries via email and phone
- Coordinate customer communications related to service programs, subscriptions, and renewals
- Maintain customer correspondence records and provide administrative follow-up as needed
- Support customer information research and lead generation activities
- Create and manage service, software, and support-related quotations
- Assist with invoicing processes and coordination between operations and finance departments
- Support renewal tracking and customer communication
- Prepare basic office software and service-related quotations
- Create and maintain preventive maintenance documentation and service-related records
- Coordinate service maintenance checklist requests and documentation updates
- Assist with project order timeline tracking and administrative coordination
- Maintain accurate internal records, files, and supporting documentation
- Prepare shipping documentation and coordinate departmental shipping activities
- Assist with incoming material verification and inventory checks for projects and service needs
- Support parts identification and fulfillment coordination when needed
- Help organize and maintain administrative tracking of inventory-related activities
- Provide general clerical and administrative support to departmental leadership
- Handle miscellaneous office and administrative tasks assigned by management
- Support internal reporting and basic operational analytics
- Assist with preparation of departmental KPI reporting and service performance tracking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
