Administrative Assistant

Gateway Rehabilitation Center Corp HQ•South Strabane Township, PA

16d•Onsite

About The Position

Gateway Rehab Center (GRC) is hiring a full-time Administrative Assistant for our inpatient facility, The Greenbriar Center, in Washington, PA! In this important administrative role, you will provide front desk and clerical support for our Withdrawal Management and Residential Programs while helping create a welcoming, professional experience for patients, families, visitors, and staff. If you're organized, detail-oriented, and enjoy supporting both patients and treatment teams in a fast-paced healthcare environment, keep reading! The Administrative Assistant plays a critical role in helping patients begin their recovery journey by ensuring a smooth, professional, and welcoming admissions experience. As an Administrative Assistant, you'll help create a positive first impression while ensuring communications, admissions support, and daily administrative functions run smoothly. Your work helps patients, families, and staff access the information and support they need, contributing to a welcoming and efficient treatment environment. This is more than an administrative position. It's an opportunity to make a meaningful difference every day.

Requirements

High school diploma or equivalent.
Pass a PA Criminal History Record Check.
Obtain PA Child Abuse and FBI Fingerprinting Clearances.
Must remain awake and alert while on duty.

Nice To Haves

Strong customer service and interpersonal skills.
Excellent verbal and written communication abilities.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Strong organizational skills and attention to detail.
Professionalism and composure when interacting with patients, families, and visitors.
Ability to manage confidential information appropriately.
Some college coursework.
Knowledge of 12-Step programs and/or addictions.

Responsibilities

Answer incoming telephone calls, transfer calls, and accurately relay messages to appropriate staff.
Provide information regarding GRC programs and services to patients, families, physicians, and visitors.
Greet patients and family members as they arrive to begin the admissions process.
Collect and copy photo identification, insurance cards, and prescription cards for new admissions when available.
Coordinate scheduled appointments with the Admissions Department.
Serve as a communication liaison during emergency situations.
Perform routine administrative duties, including preparing memos, forms, letters, and other documents.
Accurately distribute patient belongings dropped off at the front desk.
Manage multiple tasks simultaneously while maintaining a calm and professional demeanor.
Handle stressful situations and maintain composure during high-pressure scenarios.
Ensure the waiting area remains clean, welcoming, and comfortable.
Attend required GRC trainings and in-service programs.
Perform other duties as assigned.