Administrative Assistant (On Site)

Morley•Saginaw, MI

3d•Onsite

About The Position

This role is for an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan. The position involves managing inbound and outbound documentation and communications related to vehicle buybacks. While not a call center position, it requires thoroughness and strong attention to detail in processing important documents. No automotive experience is needed as training will be provided. The team is supportive and acts as a resource. The role offers a consistent Monday-Friday, 8 a.m. - 5 p.m. schedule with paid time off, promoting work-life balance.

Requirements

Must have the ability to pass a pre-employment background check and drug screen
Able to work on site at our office in Saginaw, Michigan, daily
High school diploma or equivalent
One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably
Be organized, able to meet deadlines
Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail
Critical thinking skills
Able to communicate and work effectively with a team
Computer navigation and Microsoft Office skills
Able to learn new computer programs as needed

Nice To Haves

Three or more years of customer care experience

Responsibilities

Audit and set up new cases, attaching required documents
Assemble and mail packets
File and retrieve archived documents in the center
Ensure physical files are complete for assigned cases
Identify, research and resolve any issues with documents
Understand lemon law requirements regarding titling
Develop title competency in all 50 states
Work with state DMV staff and Attorneys General offices on titling
Become familiar with project operations and workflow processes
Communicate with teammates
Meet deadlines throughout the day
Report on daily activity
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)