Administrative Asst - Administrative Asst Sr.

American Electric Power•Jones, WV

3d•$22 - $32

About The Position

The Administrative Assistant is responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.). This position is posted at multiple grade levels and offers a range of opportunities for advancement. The minimum qualifications outlined below apply to the Administrative Assistant level, with increased educational, skill, experience and certification requirements for higher level Administrative Assistant Senior.

Requirements

High school diploma or GED
Six-nine months of post-high school experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
Displays good analytical and problem-solving skills
Demonstrated proficiency with computers and the use of office-oriented software products
High school graduate or GED.
The minimum experience necessary for this position should include a total of three (3) to four (4) years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Assistant.
Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.
Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique).

Responsibilities

Perform basic, routine administrative duties, following well defined, standard procedures
Assist with document processing
Assist in compiling special reports and requesting information from other areas
Assist in filing and retrieval of information in both hard copy and electronic formats
Answer telephone and take messages
Communicate via electronic mail as necessary
Receive and distribute incoming and outgoing mail
Use computer keyboard to enter data, perform calculations and/or retrieve information
Operate a wide variety of electronic and mechanical office equipment
Listens to and understands written and verbal instruction
Communicate effectively with co-workers and other employees and/or customers outside work area
Answers phone calls clearly and with a friendly, helpful tone
Records messages accurately with appropriate information
Works effectively and productively with others
Answers customer questions, but knows when appropriate to refer questions or issues to others
Actively learns the function of the department and responsibility for each employee to assist customers more effectively
Exhibits concern and sensitivity to others.
Applies basic education and training in job responsibilities and assignments
Ask questions when unsure of how to handle an assignment
Demonstrates ability and initiative to handle assignments beyond the basic, routine level.
Under moderate to limited supervision, compose, prepare, review and/or process documents which require some independent analysis
Exercising moderate judgment and good working knowledge of company and/or department work procedures
Obtain, assemble and organize data for use by supervisor or others
Establish and maintain filing and record keeping systems
Answer customer or public inquiries and follow up on routine inquiries as required
Maintain confidentiality of company matters and data as required
Effectively and clearly communicates instructions, ideas, and department procedures and policies to customers, employees and managers in person, by telephone or by written or electronic means
Works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested.
Anticipates needs of customers, management, and department
Provides recommendations for procedure revisions and efficiencies that improve customer service.
Uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments.
Reviews, initiates and recommends corrective actions or improvements to administrative practices.
Informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues.