Administrative Assistant

Avanath•San Francisco, CA

1d•Onsite

About The Position

Avanath is a leading property management company focused on providing affordable housing. The Administrative Assistant role is crucial in delivering outstanding customer service to owners, residents, prospective residents, and vendors. This position requires a strong understanding of NAA Lease documents, multitasking abilities, technical proficiency, attention to detail, and accuracy. The ideal candidate will possess a high degree of professionalism and a positive engagement style, with a knack for building community and creating positive experiences for residents and staff. This role involves collaborating with various stakeholders to foster success for the organization and its communities. An authentic and professional attitude is essential for assessing and resolving concerns, utilizing organizational resources effectively. Active listening and a supportive approach are key to ensuring residents and staff feel valued.

Requirements

Excellent communication skills and an unmatched dedication to customer service.
2+ years’ experience as an Administrator, desirably in the housing industry.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Thrives in a fast-paced environment.

Nice To Haves

Knowledge of LIHTC, Tax Credit, HUD, local voucher-based, and Cooperative housing programs is highly desired.
Working knowledge of Yardi Voyager Property Management software is highly desired.

Responsibilities

Provide exemplary customer service by effectively communicating with residents, owners, vendors, and guests, addressing their needs promptly.
Manage phone inquiries, greet walk-ins, and attend to foot traffic, ensuring a welcoming environment.
Correspond with residents to address questions or concerns and assist in processing applications.
Handle overflow of customer inquiries and support the scheduling of move-ins, diligently following up on prospects.
Process, organize, scan, and file documents, such as applications, leases, and legal notices, with precision and efficiency.
Maintain accurate information in Yardi, updating the database promptly for properties, owners, residents, applicants, and vendors.
Execute various communication methods, including phone calls, flyers, emails, letters, and updates on the company website and apartment marketing platforms.
Accept rental payments and accurately type leases, ensuring timely input into the Yardi System.
Keep resident files current and distribute company or community-issued notices efficiently.
Swiftly address maintenance service requests, communicate effectively with residents about community matters, repairs, rent, and rules.
Ensure the satisfactory completion of maintenance repairs by daily contact with residents regarding Service Requests.
Foster open communication with the Community Manager and all team members, contributing to the overall success of the organization.
Support the management team with additional diverse tasks as required, demonstrating flexibility and adaptability.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.