Administrative Assistant

Farbman Group•Farmington Hills, MI

12d•Onsite

About The Position

We are seeking a highly organized and proactive Administrative Assistant to support our growing HVAC division while also assisting with corporate administrative operations as needed. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer service and operational support. The ideal candidate is professional, detail-oriented, adaptable, and comfortable managing multiple priorities while helping build efficient systems and processes within a growing organization.

Requirements

2+ years of administrative experience, ideally in a trades or service-based business
Strong organizational skills with the ability to juggle priorities across multiple business lines
Excellent written and verbal communication
Proficiency with Microsoft Office
Comfort learning new software
Customer-service mindset and a calm, professional phone presence
Self-starter who thrives in a growing environment and welcomes evolving responsibilities
High school diploma or equivalent required

Nice To Haves

associate's degree or relevant certifications a plus

Responsibilities

Coordinate scheduling and dispatching for field technicians
Manage customer communications including appointment confirmations, follow-ups, and service updates
Track and maintain service tickets, work orders, and maintenance agreements
Assist with estimates, proposals, invoicing support, and warranty documentation
Provide administrative support to the HVAC division and assist corporate operations as needed
Support customer coordination and communication as divisions continue to grow
Help develop and improve administrative processes, workflows, and organizational systems
Maintain accurate records and ensure timely communication between customers, technicians, and leadership