ADMINISTRATIVE ASSISTANT TRAFFIC OPERATIONS- Public Works Dept.

City of Port St. Lucie•Port St. Lucie FL 34984, FL

5d•Onsite

About The Position

The City of Port St. Lucie is an equal opportunity employer. Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking HERE. Provides varied, complex, administrative assistance to various divisions of the Public Works Department. Responsibilities require the use of tact, discretion, initiative, and independent judgment requiring general knowledge of the policies and procedures of the organization. Facilitates the development of public trust and confidence in the City. The starting hourly rate for this position is $24.5717 - $28.25 depending on qualifications. This position is considered an "Essential Position" for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.

Requirements

Graduation from an accredited high school or possession of an acceptable equivalency diploma required.
Five (5) years of progressively responsible work experience involving staff assistance and advanced clerical support work required.
Experience working with the Public Works Work Order/Request for Service System preferred.
Possession of valid driver’s license and maintenance of clean driving record required with the ability to obtain a valid Florida driver’s license within 30 days from date of hire.
A comparable amount of training, education, or experience may be substituted for the minimum qualifications.
Knowledge of office practices and Department and City policies, procedures, and practices.
Knowledge of modern record-keeping and recording methods.
Ability to organize data and present findings clearly.
Knowledge of basic accounting principles.
Skill in the use of taking dictation or of transcription of meeting notes and the composition of meeting minutes.
Skill in the use of business English, spelling, and punctuation to prepare documents, compose letters, etc.
Ability to analyze a variety of administrative problems and to make sound recommendations.
Advanced Microsoft Office Skills to include Word, Excel, PowerPoint, Outlook, and Teams.
Ability to adapt to an evolving and continually improving environment.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to focus on the positive in every situation.
Ability to model respect for individuals, teams, and the organization.
Ability to stay centered when challenged.
Ability to follow Public Works Department standard operating procedures to include safety compliance.
Ability to establish and maintain the trust and confidence of the department and public.
Ability to communicate effectively in writing and orally.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.

Nice To Haves

Experience working with the Public Works Work Order/Request for Service System preferred.

Responsibilities

Keeps the mission, vision, and values of the City of Port St. Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives; maintains high levels of work and productivity by generating innovative solutions to work situations.
Performs duties of a staff assistant nature and participates directly in the work of the individual(s) supported with a strong emphasis on answering phones and entering work requests.
Secures details of specialized information, coordinates scheduled work orders, and provides information regarding the services and operation of the unit.
Schedules appointments and maintains calendars using Microsoft Outlook.
Disseminates information to customers utilizing judgment, knowledge, and interpretation of departmental procedures and regulations.
Opens, prioritizes, and processes mail.
Sets up and maintains specialized office files.
Makes copies and files letters, reports, and related technical information in the prescribed manner.
Retrieves data and assembles information for others’ use.
Provides a high level of customer service to internal and external customers via Public Works phone lines, City 1PSL System, and/or in person customer service.
Accomplishes customer service goals and department expectations of customer service excellence.
Gathers information required for the creation of a work order; creates, updates, and processes work orders; acts as liaison to Risk Management for Public Works Work Orders.
Utilizes Exactix Sunshine 811 to submit Utility locates for the Public Works Department.
Monitors programs and systems to include data entry and the creation of reports for distribution.
Prepares and processes a variety of documents including correspondence, reports, technical specifications, newsletters, agenda items, minutes of meetings, memoranda, lists, schedules, manuals, booklets, spreadsheets, presentations, and/or other written materials or documentation.
Performs research and retrieval of records.
Conducts statistical comparisons of information.
Assists in the preparation and maintenance of department records.
May coordinate and/or arrange travel working closely with the Financial Team for reconciliation into Munis.
May perform payroll functions and maintain records relating to payroll.
Provides training and mentorship to less experienced staff.
May order and maintain office supplies and/or operating supplies.
May enter DemandStar quotes and requisitions; processes monthly utility, Comcast-Xfinity, AT&T, and other like invoices for submission to Public Works Financial Team for allocation.
May assist with the entry of Public Works grant applications into Munis Grant Entry Module.
Regular and punctual attendance.
Other duties as may be assigned.
Handles 1PSL customer concerns/complaints and requests for service or reroutes to appropriate personnel for resolution.
Creates, responds, distributes, monitors, and resolves customer service-related matters through the utilization of customer service and work order programs such as 1PSL and other data systems.