Administrative Assistant to the Dean - The Fletcher School

Tufts University•Medford, MA

About The Position

The Fletcher School at Tufts University, founded in 1933, is a premier graduate school of global affairs, offering interdisciplinary study, research, and practice of international affairs, law, and business. Emphasizing experiential learning, Fletcher’s impact is exemplified by its global network of more than 11,000 alumni in 148 countries. With a mission to educate leaders and advance solutions through government, business, and civil society, Fletcher works at the intersection of the most complex global challenges in a constantly evolving and interconnected world. Fletcher’s Communications, Public Relations, and Marketing department is responsible for building and promoting Fletcher’s brand, informing and engaging its community, and marketing the school’s offerings.

Requirements

High School Diploma /GED and 5-7 years of administrative experience OR a Bachelor's degree and 3+ years of experience
Advanced knowledge of Microsoft Office suite including word processing, editing and graphics functions, spreadsheet and database knowledge.
Bookkeeping or basic accounting knowledge
Excellent organizational and interpersonal skills.

Responsibilities

Provides advanced administrative support and communications for the department.
Handles complex and confidential situations and requests and serves in a highly visible capacity representing the Dean's office.
Oversees daily operation of office, evaluating workflow and productivity and providing support, direction, and guidance to fellow staff.
Provides administrative support such as managing calendars, room reservations, and providing general office and meeting support.
Oversees travel arrangements, travel reimbursement processing, event planning and scheduling.
Responsible for greeting visitors, answering incoming calls and emails.
Supports the monitoring of department budget including tracking expenditures, troubleshooting problems, and preparing reports.
Assists with event coordination.
Provides advanced level administrative support for the Dean’s Office, including scheduling meetings and booking travel for the Dean and Executive Associate Dean.
Oversees daily operation of office; track status on ongoing matters and follow up as required.
Evaluates workflow and reallocates resources and/or redesigns processes to meet office needs and customer service.
Oversees and evaluates office automation and information technology needs.
Serves in a highly visible capacity as a resource for frequent interactions with internal and external customers; communicates on behalf of managers to disseminate information.
Triages phone calls and prioritizes e-mail.
Researches and resolves customer problems and concerns.
Prepares, facilitates and manages highly confidential communications and information.
Gathers data, conducts research and organizes information.
Creates and maintains spreadsheets and databases and prepares reports, tables and charts.
Drafts reports or summaries on specific subject areas.
Plans dates, design invitations, determines venue, coordinates materials, audio visual or other set-up needs.
Contact speakers or presenters, arranges for payment or honorarium.
Assists with plans for marketing and publicity.
Coordinates logistics on-site during event or program.
Assists with budget tracking.
Monitors department spending and resolves problems.
Assists with long term planning and expenditures.