Administrative Assistant Specialist

Vail Resorts • Park City, UT

14d • $23 - $29 • Onsite

About The Position

The Administrative Specialist, Private Lessons & Guest Experience, is an integral part of the Ski & Ride School team and serves as both an operational coordinator and guest-facing sales professional. This position plays a vital role in delivering exceptional guest experiences while supporting the success and growth of our premier private lesson products.
The role is responsible for coordinating private lesson bookings, working alongside SRS assistant managers, in matching guests with instructors, supporting instructor scheduling and communications. In addition, this position serves as a direct point of contact for guests in person, over the phone, and through electronic communications, identifying guest needs and recommending, selling, and facilitating the most appropriate lesson products and experiences.

Requirements

• Strong communication and interpersonal skills with the ability to effectively engage guests, instructors, leadership teams, and support departments.
• Demonstrated ability to provide exceptional customer service while balancing operational priorities.
• Ability to build rapport, identify guest needs, and confidently recommend products and services.
• Experience working in a fast-paced environment with competing priorities and frequent interruptions.
• Proficiency with Microsoft Office applications, including Word, Excel, and reporting tools.
• Ability to read, write, speak, and communicate professionally in English.
• Strong organizational skills with exceptional attention to detail.
• Flexible schedule with the ability to work weekends and holidays throughout the winter season.
• Ability to sit, stand, and walk for extended periods.
• Frequent phone usage, keyboarding, and manual dexterity required.
• Ability to lift, bend, and squat as required.
• Ability to quickly transition between office duties and outdoor guest interactions at lesson meeting locations

Nice To Haves

• Extensive knowledge of Ski & Ride School products, services, locations, schedules, and offerings.
• Extensive knowledge of Park City Mountain and Vail Resorts policies and procedures.
• Strong familiarity with instructor scheduling and communication systems.
• Experience using RTP, RPOS, or comparable point-of-sale and reservation systems.
• Previous sales, hospitality, tourism, guest services, concierge, or customer experience
• Experience handling face-to-face customer interactions and achieving sales or service goals

Responsibilities

• Oversee the scheduling & coordination of all assigned private lessons and specialty groups
• Manage instructor requests, advanced bookings, day-of extensions, & next-day lesson reservations.
• Orchestrate best match based on guest preferences & goals with instructor attributes.
• Update and manage call center bookings.
• Follow up with guests to confirm lesson details and expectations.
• Monitor instructor schedules for accuracy and communicate updates as necessary.
• Work directly with Assistant Managers to support instructor allocation and maximize lesson utilization.
• Assist management teams with forecasting and evaluating staffing levels relative to business needs.
• Track and facilitate assignments involving traveling instructors and visiting resort instructors.
• Serve as a communication conduit between guests, instructors, supervisors, and managers.
• Work with the PSS Recovery Team to update and collect failed lesson charges
• Provide exceptional guest service through proactive interactions in person, by phone, and electronically.
• Welcome guests and assist with private lesson inquiries, recommendations, and bookings.
• Identify guest needs and recommend appropriate Ski & Ride School products to enhance their experience.
• Conduct in-person and walk-up sales of private lesson products and related offerings.
• Collaborate with Product Sales & Services teams and Call Center teams to maximize sales opportunities and conversion rates.
• Support same-day and last-minute lesson sales while ensuring operational efficiency.
• Build guest relationships that promote repeat business, guest loyalty, and positive word-of-mouth referrals.
• Utilize discretion and managing sensitive information to support strong guest relationships.
• Follow up with guests after their lesson experience to gather feedback and identify future sales opportunities.
• Resolve guest concerns professionally and efficiently while maintaining a focus on guest satisfaction and business objectives.
• Train and support Product Sales & Services teams regarding private lesson reservation processes and procedures.
• Partner with supervisors and managers to continuously improve reservation workflows and guest service standards.
• Exercise, train, and promote hospitality & premiere guest service skills in conjunction with PSS and SRS staff.
• Provide product knowledge and operational guidance to internal teams.
• Support cross-departmental initiatives focused on revenue growth, guest satisfaction, and operational excellence.
• Other Duties as Assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed