Administrative Assistant, Quality Assurance (Casa Raphael)

Alpha Project for the Homeless•Vista, CA

1d•Onsite

About The Position

The Administrative Assistant, Quality Assurance, under the direct supervision of the Quality Assurance Supervisor, Program Director, Clinical Supervisor, and Program Administrator, will provide administrative support to Case Management. The Administrative Assistant, Quality Assurance, will possess a strong ability to communicate orally and in writing and can identify potential opportunities and enhancements to the services provided by the program.

Requirements

Ability to follow policies and procedures as established in the Company's Employee Handbook
Behave and communicate in a manner such that they get along with all constituent groups, co-workers, and management
High school diploma or GED
Three (3) years of administrative experience
Three (3) years' work experience in the substance use disorder field, specializing in Drug Medi-Cal processes
Ability to communicate in person and over the phone
Strong written and verbal communication skills
Ability to follow confidentiality protocols and protecting personal information
Ability to organize and prioritize projects and multiple tasks in an effective and timely manner
Effectively problem-solve and maintain composure in high-pressure situations
Ability to act as liaison with staff, vendors, contractors, and other entities
Knowledge of general office practices
Ability to work independently with minimal daily supervision
Strong knowledge in the Drug Medi-Cal billing process
Strong knowledge in Substance Use Disorder policies and procedures, which include County of San Diego BHS and Drug Medi-Cal
Strong knowledge in auditing practices, which include Substance Use Disorder residential programs and Drug Medi-Cal funded programs
Firm understanding of Microsoft Office, including Excel, Outlook, and Word
Working knowledge of all standard office equipment

Nice To Haves

Familiarity with San Diego County database program, Smart Care
Experience with principles and practices of data collection and report preparation

Responsibilities

Maintain professional communication with community, outreach, and support agencies
Communicate and adhere to program policies and procedures and model professional rapport in accordance with the Casa Base/Casa Raphael Operations Manual
Work with treatment staff as needed in maintaining client records to Drug Medi-Cal standards
Create and maintain detailed records of documentation and auditing
Create and maintain processes that will better the Substance Use Disorder program