Administrative Assistant - Operations Support

Goodwill Industries of Middle Tennessee•Nashville, TN

8h•Onsite

About The Position

This role provides essential logistical and administrative support to the Operations team, acting as a key liaison between leadership, retail staff, and other internal departments. The Administrative Assistant will manage daily administrative tasks, coordinate procurement and inventory, facilitate communication, and contribute to reporting and team engagement, all while upholding the mission and values of Goodwill Industries.

Requirements

High school diploma or GED required.
Minimum of two years of administrative experience, preferably supporting operations, facilities, or retail functions.
Proficient in Microsoft Office 365; ability to learn new systems quickly.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills with the ability to interact effectively at all levels.
Ability to manage multiple priorities with professionalism and discretion.
Strong people skills and a collaborative mindset; strong cross-departmental communication.

Nice To Haves

Associate's or Bachelor’s degree in business administration, Communications, or related field.
Experience in customer service, office management, or multi-departmental support roles.
Familiarity with purchase order and procurement systems.
Candidates should have a background in bookkeeping, record keeping or clerical work.

Responsibilities

Provides day-to-day administrative support to the Operations team, including scheduling meetings, preparing materials, taking notes, and tracking follow-up tasks.
Manages department calendars and tracks critical deadlines and recurring responsibilities.
Maintains inventory of operations-related supplies, uniforms, and retail support materials.
Coordinates communication and logistical needs for store leadership and front-line staff.
Submits, tracks, and manages purchase orders to support Operations and Retail initiatives.
Monitors and reports on inventories of Donated Goods supplies, uniforms, and operational materials.
Coordinates ordering and timely distribution of departmental supplies to store and warehouse locations.
Serves as a liaison between Operations leadership and retail store teams, ensuring consistent and timely communication.
Assists with coordination of third-party vendors supporting store operations and facility needs.
Escalates field concerns appropriately to support continuous improvement and alignment with organizational goals.
Primary point of contact for the Operations team with internal departments such as Accounting, Mission, Marketing and others.
Supports the development of departmental reports, spreadsheets, and dashboards for performance tracking and project updates.
Assists in compiling data for presentations, internal communications, and executive reporting.
Participates in departmental initiatives, team meetings, and cross-functional collaboration.
Acts as a culture ambassador by promoting Goodwill’s mission and values in all interactions.