Administrative Assistant - MARTA Mobility

Vectour Group•Atlanta, GA

4d•Onsite

About The Position

The role of the Eligibility Administrative Assistant is to provide a wide variety of technical and administrative functions involving the eligibility determination for participation in MARTA’s Mobility program and to also provide information and assistance to the Eligibility Specialist regarding customer’s eligibility status. Vectour Group (Vectour) is a leading transportation management and facilities support services company with history dating back over 40 years. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider. The Eligibility Administrative Assistant will work with a fantastic team within a well-respected organization in the metro Atlanta area that prides themselves on helping members of the community.

Requirements

Experience conducting information-gathering relating to ADA Paratransit eligibility, or related health care
Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population.
Ability to be trained in administering a variety of tasks and assignments.
Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters.
Good customer service skills.
Desire to learn additional programs.
Excellent organizational and multi-tasking skills.
Ability to work flexible hours.
Ability to adapt to a rapidly changing environment.
Ability to work under limited supervision.
Ability to make clear and factual observations.
Ability to maintain a high level of confidentiality.

Nice To Haves

Knowledge of the public transportation system & services is preferable.
Additional language skills are preferred.

Responsibilities

Explain Mobility program and eligibility requirements to applicants.
Screen and process applications and consider various factors to determine program eligibility.
Notify applicants and program participants of eligibility status and updates related to the certification process.
Maintain various records within database, enters and retrieves data; ensures reliability of database; scans documents and maintains electronic files.
Attends department meetings; participates in a variety of mandatory training activities.
Perform all other related duties as assigned.