Administrative Assistant - Laboratory Services - Term Full-time

Yukon Hospital•Whitehorse, YT

8d•CA$32 - CA$41•Onsite

About The Position

This is a Term Full-Time Position (1.0 FTE) from July 13, 2026, to December 31, 2026. The position is at the L04 level with an hourly pay range of $32.22 to $40.77 and is part of the PSAC Bargaining Unit. Reporting to the Laboratory Information Manager, the incumbent provides administrative duties including being the initial contact for patients/visitors, coordinating clinical activities to ensure the outpatient laboratory operates efficiently, creating, updating, and maintaining electronic records, and interacting with various other medical professionals. The incumbent recognizes their role in creating a culturally safe environment for patients and actively demonstrates support, understanding, and alignment with Yukon Hospitals' Purpose, Vision, and Values.

Requirements

Knowledge of and proficiency in medical office procedures
Knowledge of medical terminology
Knowledge of computerized scheduling (Meditech)
Proficient in Microsoft Office Software (Word, Excel and Outlook)
Knowledge of Health and Safety Regulations
Ability to establish and maintain effective work relationships with colleagues, peers, patients and families
Ability to organize, prioritize, adapt to workload variances and resolve work related problems
Ability to keep current with changes and aid in implementation of accepted change
Ability to interview patients/clients and obtain necessary information
Thoroughness and strong attention to detail
Ability to train and orientate other health care professionals
Excellent interpersonal and customer skills with ability to deal with agitated patients/family/supports and physicians
Cross cultural awareness
Ability to work independently and with minimal supervision
Ability to take direction from multiple sources
Ability to maintain confidentiality
High School Diploma
Post-secondary education in Administrative Assistant/ Medical Office Assistant at a recognized college or training institution
An equivalent combination of education/training and/or experience may be considered

Nice To Haves

One year of hospital or medical office experience
Experience working with Meditech (LIS)
Trauma informed care training
Equity, Diversity and Inclusion training

Responsibilities

Be the initial contact for patients/visitors
Coordinate clinical activities to ensure the outpatient laboratory operates efficiently
Create, update, and maintain electronic records
Interact with various other medical professionals
Recognize role in creating a culturally safe environment for patients
Actively demonstrate support, understanding, and alignment with Yukon Hospitals' Purpose, Vision, and Values
Maintain monthly mandatory education required by department