Administrative Assistant, Intermediate | Radiation Oncology

UPMC•Pittsburgh, PA

6d•Onsite

About The Position

In this role, you'll provide critical administrative support to a specialized Radiation Oncology disease team, helping ensure patients receive a seamless and positive experience throughout their treatment journey. You'll coordinate appointments, manage referrals and medical records, process patient documentation, and provide patients with important scheduling and follow-up information. You'll also assist with front desk operations and serve as a valuable resource for both patients and clinical staff. At UPMC, you'll be part of a nationally recognized healthcare organization that values collaboration, growth, and innovation. Our team members make a difference every day by supporting patients and one another in a culture built on respect, compassion, and excellence. If you're looking for a career where your organizational skills and dedication to service can truly make an impact, we'd love to hear from you! Apply today and help us deliver exceptional care to the patients and families we serve.

Requirements

High school diploma or equivalent
Three years experience in an administrative support role
Ability to perform advanced functions in word processing, electronic mail/calendar, spreadsheet, presentation and database software
Ability to use applicable MS Suite products
Working knowledge of business processes and procedures
Knowledge of basic accounting and financial principles and functions
Ability to analyze data and use basic reasoning skills

Responsibilities

Under general direction, provides varied administrative support to a department or group of professionals.
Collects, compiles, and analyzes moderately complex data and information. Composes straightforward written descriptions of results. Researches, drafts, and/or abstracts reports (i.e., conduct initial research to gather information for Supervisor regarding topic of interest).
May also perform all responsibilities of an Administrative Assistant - Associate: Performs routine clerical functions, such as copying, sorting, filing, and typing. Sets up and maintains varied office files, logs, and records office activities. Orders office supplies and maintains office equipment. Answers, screens, and routes incoming calls and messages. Responds to routine questions. Greets, screens, and directs visitors to appropriate staff member.
Reviews administrative procedures and interprets them for employees.
Assists supervisor and department with presentations (i.e., provides content editing/content recommendations in addition to standard proofing).
Composes routine, general, and unique/independent correspondence (i.e., sends more than standard emails, begins to modify content of email on behalf of department head, reads and answers correspondence).
Schedule, reschedule, and cancel patient appointments as needed.
Check patients in and out of appointments and ensure all required information is complete.
Distribute incoming faxes to the appropriate staff or department in a timely manner
Scan and upload patient documents into the electronic medical record (EMR) system.
Process and maintain patient paperwork, referrals, and medical records.
Provide patients with follow-up instructions and scheduling information.
Respond to routine inquiries and direct calls to the appropriate team members.
Maintain accurate patient information and appointment records.
Assist with front desk operations and general administrative tasks.
Ensure confidentiality of patient information and compliance with HIPAA regulations