Administrative Assistant - In-Home Services (IHS)

SummitWest Care • Grand Junction, CO

1d • Onsite

About The Position

SummitWest Care is a mission-driven non-profit home health agency serving Mesa County. Our In-Home Services (IHS) program supports individuals who rely on Medicaid/Health First Colorado to remain safe and cared for at home. Behind every hour of care provided, there is a strong operational team, and we are looking to add a dependable Administrative Assistant to support that work. This role supports caregiving operations with a focus on client intakes and ongoing case coordination. The work ensures care is authorized, compliant, and able to begin without unnecessary delays. While this is an office-based role, it also includes local field visits. You will have opportunities to meet clients, family members, and caregivers in person and build real working relationships that support quality care.

Requirements

• Strong organization skills for detailed, process-driven work
• Clear, professional communication with clients, caregivers, families, case managers, and your team
• Ability to problem solve across unique and changing situations as part of a collaborative team
• Valid driver's license, reliable transportation, and active auto insurance

Nice To Haves

• Experience in home health, IHSS, Medicaid, or Health First Colorado
• Administrative or healthcare office experience

Responsibilities

• Support new client intakes, documentation, outreach, and follow-up
• Complete renewals, reassessments, revisions, and required authorizations
• Communicate clearly with clients, families, and case managers throughout
• Assist with day-to-day scheduling changes, call-offs, and coverage needs
• Help build initial schedules from care plans and authorizations
• Build professional rapport with caregivers and clients to maintain consistency of care
• Interpret, adapt, and apply IHS and Medicaid regulations across unique client situations
• Maintain timely, accurate documentation and records
• Support quality checks, audits, and operational reviews as needed
• Answer and triage incoming phone calls
• Respond to client, caregiver, and family questions and concerns
• Complete local field visits for signatures, documentation, and compliance needs (paid drive time and mileage)
• Adapt to shifting priorities while maintaining accuracy and follow-through in a collaborative team environment

Benefits

• Generous PTO
• 401(k) with employer match
• Employee Assistance Program
• Medical, Dental, Vision, and supplemental insurances
• Structured onboarding with round-robin training, shadowing, and consistent support
• Clear communication, ethical practices, and mutual respect between leadership and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees