Administrative Assistant - In-Home Services (IHS)

SummitWest Care • Grand Junction, CO

1d • Onsite

About The Position

SummitWest Care is seeking a dependable Administrative Assistant to support its In-Home Services (IHS) program. This non-profit home health agency serves individuals who rely on Medicaid/Health First Colorado to remain safe and cared for at home. The role focuses on client intakes and ongoing case coordination, ensuring care is authorized, compliant, and initiated without delays. While primarily an office-based position, it also involves local field visits to build relationships with clients, families, and caregivers.

Requirements

• Strong organization skills for detailed, process-driven work.
• Clear, professional communication with clients, caregivers, families, case managers, and your team.
• Ability to problem solve across unique and changing situations as part of a collaborative team.
• Valid driver's license, reliable transportation, and active auto insurance.

Nice To Haves

• Experience in home health, IHSS, Medicaid, or Health First Colorado.
• Administrative or healthcare office experience.

Responsibilities

• Support new client intakes, documentation, outreach, and follow-up.
• Complete renewals, reassessments, revisions, and required authorizations.
• Communicate clearly with clients, families, and case managers.
• Assist with day-to-day scheduling changes, call-offs, and coverage needs.
• Help build initial schedules from care plans and authorizations.
• Build professional rapport with caregivers and clients to maintain consistency of care.
• Interpret, adapt, and apply IHS and Medicaid regulations.
• Maintain timely, accurate documentation and records.
• Support quality checks, audits, and operational reviews.
• Answer and triage incoming phone calls.
• Respond to client, caregiver, and family questions and concerns.
• Complete local field visits for signatures, documentation, and compliance needs.
• Adapt to shifting priorities while maintaining accuracy and follow-through in a collaborative team environment.

Benefits

• Generous PTO
• 401(k) with employer match
• Employee Assistance Program
• Medical, Dental, Vision, and supplemental insurances
• Structured onboarding with round-robin training, shadowing, and consistent support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed