Administrative Assistant III

Tulane University • New Orleans, LA

23h

About The Position

This position serves as the primary point of contact and information resource for the Office of International Students and Scholars (OISS), handling email, phone, and walk-in inquiries. The role involves managing office communications, providing information and forms to international students and scholars, tracking the OISS budget, making necessary purchases, and offering basic immigration advice. The Administrative Assistant III also assists with processing immigration documents like I-20s and travel signatures, supports students with tax and insurance responsibilities, supervises student workers, and manages facility and safety requests. Additionally, this role contributes to the development and implementation of administrative policies and procedures.

Requirements

• Excellent telephone and public skills.
• Excellent oral and written communication skills.
• Demonstrated sensitivity to cultural differences and intercultural competence.
• Strong computer skills (Microsoft Office Suite, database management).
• Excellent organizational skills, attention to detail, and ability to work without close supervision.
• Eligibility to be a Designated School Official (DSO) and Alternate Responsible Officer (ARO) per federal immigration regulations and to be able to sign immigration documents on behalf of Tulane.
• Must be a citizen or Legal Permanent Resident.
• High school diploma or equivalent.
• 2 years relevant experience.

Nice To Haves

• Bachelors degree or higher.
• Experience working in a multicultural environment.
• Experience working in international education at the college or university level.
• Office management or administrative level assistant experience is desirable.
• Familiarity with F-1, J-1, H-1B immigration regulations, and SEVIS.
• Familiarity with Sunapsis or other student record systems.
• Bi-lingual in at least one language other than English.

Responsibilities

• Serve as the first point of contact and primary information resource for email, phone, and walk-in inquiries.
• Check office voicemail and physical mail, triaging student and scholar inquiries before elevating them to advisors.
• Provide information, applications, letters, etc., to international students and scholars upon request.
• Track OISS budget and expenditures and make office supply and other necessary purchases.
• Offer basic immigration advice to students and help process immigration documents (e.g., initial I-20s, travel signatures, reprints).
• Support international population in meeting tax and insurance responsibilities.
• Supervise student workers and manage student worker schedules.
• Manage building-, facility-, and safety-related requests.
• Assist in the formulation, establishment, and execution of administrative policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED