Administrative Assistant III Maternal Fetal Medicine

Beth Israel Lahey Health

4d•$23 - $29

About The Position

Provides administrative support to physicians in their clinical, academic, research, and leadership roles. The position supports patient-facing and clinical operations by handling communications, scheduling appointments, maintaining patient records, coordinating with referral sources and other departments, and assisting licensed practitioners with prescription renewals and medication-list reviews. It also provides calendar, correspondence, transcription, and meeting support.

Requirements

High school diploma or GED required.
3–5 years of related work experience required.
Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Full working knowledge of standard concepts, practices, procedures, and policies, with the ability to apply them in varied situations.
Ability to work collaboratively in small teams, contribute ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate's degree preferred.

Responsibilities

Answers and screens telephone calls, takes accurate messages, or directs calls to the appropriate person.
Greets and directs patients, families, visitors, and staff; responds to requests promptly and provides clear, accurate information within the scope of knowledge and authority.
Updates patient demographic and insurance information and obtains specialist referrals for patient appointments.
Schedules patient appointments using scheduling tools and resources.
Coordinates and communicates ancillary appointments and procedures with other hospital staff as needed.
Obtains patient information and materials from referral sources as needed.
Prepares patient records for clinical activities and maintains physician patient records.
Acts as a liaison with other departments and external customers in a calm and supportive manner; handles confidential information appropriately and explains policies and procedures when necessary.
Maintains physicians’ administrative and clinical calendars.
Types correspondence, manuscripts, and documents that may require complex formatting; composes routine correspondence.
Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in the CCC system.
Prepares and distributes materials for meetings and committees.
Supports licensed practitioners by queuing prescriptions for renewal and performing initial reviews of medication listings for accuracy in the electronic medical record (Web OMR).