Administrative Assistant III

Tulane University•New Orleans, LA

13d•Onsite

About The Position

This position is essential to the successful recruitment and retention of students to the university. Serves as initial contact point with students and others communicating with the University Financial Aid Office to properly provide information on aid procedures and status, and effectively direct inquiries to appropriate contact. Provides accurate and thorough information to students and their families about financial aid programs at Tulane, procedures and forms required, eligibility requirements, dollar limits, etc., so they have a sound base on which to make decisions for financing their education. For each customer, decides about the best method to handle the inquiry, problem or situation. Also has additional responsibilities which include serving as a primary document imaging specialist, providing technology support, and participating as an active member of the office’s training team for new employees. Additional responsibilities will include assisting with various data compilations and assisting the Associate Director with other tasks as assigned.

Requirements

Experience in student recruitment and retention.
Ability to provide accurate and thorough information.
Problem-solving skills to determine the best method to handle inquiries.
Document imaging skills.
Technology support skills.
Training skills for new employees.
Data compilation skills.

Responsibilities

Serve as the initial contact point for students and others communicating with the University Financial Aid Office.
Provide information on aid procedures and status.
Direct inquiries to the appropriate contact.
Provide accurate and thorough information to students and their families about financial aid programs, procedures, forms, and eligibility requirements.
Determine the best method to handle customer inquiries, problems, or situations.
Serve as a primary document imaging specialist.
Provide technology support.
Participate as an active member of the office’s training team for new employees.
Assist with various data compilations.
Assist the Associate Director with other tasks as assigned.