Patient Services Coordinator)

Augusta Health Careers•Fishersville, VA

7d•Onsite

About The Position

The Administrative Assistant III provides comprehensive secretarial, administrative, and leadership support for the intake, medical records, and scheduling functions within the Home Health and Hospice departments. This role is responsible for a variety of tasks including communication, clerical work, receptionist duties, scheduling, and data entry. In addition to core administrative responsibilities, the Administrative Assistant III serves in a leadership capacity by demonstrating proficiency across key functional areas and acting as the first line of support for process improvement and problem resolution. This role also plays a key part in identifying and communicating departmental issues, recommending solutions, and supporting the orientation and development of new or struggling staff. This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Requirements

High School Diploma or equivalent
Coding certification or equivalent coding knowledge
2 years' experience in a high-volume healthcare administrative role.
Eligibility to work in the United States and meet Virginia state employment requirements

Nice To Haves

Experience with dealing with families and patients in crisis a plus.
Medical office experience a plus.
Prior experience in a hospital, healthcare system, or related service-oriented environment.
Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus.
Competence in Microsoft windows applications.
Excellent customer service and communication skills.
Excellent computer skills and working knowledge clinical IT applications.
Exceptional organizational skills.
Strong attention to details.
ICD-10 coding awareness/knowledge.
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Knowledge of medical terminology.

Responsibilities

Creates office documents as instructed.
Schedules Staff as instructed.
Records Minutes and patient information in IDG and Staff Meetings.
Assists with other tasks as assigned.
Types Letters, forms, lists, newsletters, publications and proofreads for accuracy.
Photocopies as assigned.
Knows how to work and troubleshoot office equipment.
Maintains knowledge of computer applications needed to perform.
Creates emails and Text messages as directed to communicate with staff.
Develops reports and files as assigned.
Faxes information as instructed.
Receives and transfers calls and conveys information accurately.
Covers for main office receptionist as instructed.
Completes weekly and daily schedule.
Communicates schedule changes readily.
Keeps Quality Coordinator apprised of daily patient assignments and census.
Gathers information for staff needed for visits.
Records IDG information in patient record.
Records and distribute meeting minutes including staff meetings and Hospice Advisory Board.
Tracks document with required timely signatures as instructed.
Assist office volunteers.
Assist with Camp Dragonfly telephone calls and preparation.
Assist with Memorial Service as requested.
Assist with Education and Support Groups as requested.
Assist with Billing issues as needed by billing department.
Utilizes time and resources in an efficient manner.
Manages time to complete assigned projects in a timely manner.
Utilizes efficient organization and workflow.
Acts as first line of problem resolution for Hospice team in all essential functions.
Takes the lead for Hospice team in speaking for the group.
Acts as first line of process improvement for Hospice team.

Benefits

Comprehensive insurance package including medical, dental, and vision coverage
Retirement savings plans and financial wellness support programs
Generous paid time off and flexible scheduling to promote work-life balance
Career development programs including clinical ladders, shared governance, and advancement opportunities
Personalized onboarding with dedicated preceptors and ongoing educational support
Tuition reimbursement
Access to onsite childcare
Free onsite parking
24/7-armed security for your safety
a Health Fitness Reimbursement Program
an onsite credit union and pharmacy
Competitive pay with shift/weekend differentials
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)