Administrative Assistant II

Iowa State University•Ames, IA

3d•Onsite

About The Position

Iowa State University Research Park (ISURP) is currently accepting applications for an Administrative Assistant II. This role serves as the primary front desk and customer service initial point of contact for the organization. This role provides comprehensive administrative and operational support, with a strong emphasis on reception, tenant interaction, and handling inbound communications. The position ensures a professional and responsive experience for visitors, tenants, and partners while supporting internal operations and financial processes. This position will report to the Senior Manager, Finance and Business Operations.

Requirements

High school diploma or equivalent
3 years of related experience
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Nice To Haves

Experience in a professional front desk role
Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
Experience supporting administrative, financial, and/or operational processes requiring a high level of confidentiality, organizational skills, and attention to detail
Experience with accounting and/or customer relations management systems
Familiarity with document management and records retention protocols
Associate’s degree in a business-related field

Responsibilities

Serve as the primary front desk contact for ISURP
Greet visitors, tenants, and partners, and direct inquiries appropriately
Answer and manage the main phone line, route calls, and take messages
Coordinate scheduling of building events and meeting rooms
Receive, sort, and distribute incoming mail and packages to ISURP staff
Serve as the central point of contact for deliveries and courier services
Maintain office supplies and coordinate ordering and delivery
Coordinate digital and paper filing systems and records retention
Data entry to the organization’s customer relations management system
Coordinate travel itinerary and reservations for staff
Schedule ISURP team meetings
Support preparation, setup, and teardown of ISURP and partner events
Receive tenant payments and prepare bank deposits
Data entry of vendor invoices and tenant billbacks to the organization’s accounting system
Coordinate the collection of vendor W-9 forms and certificates of insurance
Recording and tracking of utilities for the entire ISURP campus
Support administrative process improvement initiatives