Administrative Assistant II - Community & Workforce Development

Pima County • Tucson, AZ

22d • Onsite

About The Position

The Community & Workforce Development Department is seeking an Administrative Assistant II. This is a classified, grant-funded position. The successful candidate will serve as a receptionist and administrative assistant for the front reception and resource rooms at Pima County One-Stop locations. Responsibilities include answering phones, signing in customers, assisting customers with connecting to resources, and supporting customers using One-Stop computers.

Requirements

• Two (2) years of experience performing secretarial or administrative tasks providing support to a department, specialized program, or small business. (Relevant experience and/or education from an accredited college or university may be substituted.)
• One year with Pima County in an Administrative Assistant I position.
• Valid driver license is at time of application.
• Valid AZ driver license is at time of appointment.
• Successful candidates will be subject to a 39-month DOT Motor Vehicle Record review.
• The County requires pre-employment background checks.
• Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.

Nice To Haves

• Minimum one (1) year experience in a customer service desk environment or customer service-related field.
• Minimum one (1) year of experience in high volume, multi-tasking customer service environment.
• Minimum one (1) year experience with data entry.
• Minimum one (1) year experience using Microsoft Office Suite.
• Bilingual (Spanish/English).

Responsibilities

• Responds to public and staff by providing general information pertaining to departmental or program activities.
• Answers single- and multi-line telephones, routes calls and relays messages.
• Resolves routine problems in person, by phone and through correspondence with complainant.
• Requests specific information by telephone.
• Checks documents for completeness and accuracy and issues licenses and permits.
• Types and word processes a variety of documents such as correspondence, reports, forms, contracts, requisitions and claims.
• Edits documents for grammar, punctuation, spelling and format.
• Codes, confirms, enters, updates, and retrieves data using automated filing systems.
• Verifies accuracy of data entered into the system and corrects information by making updates, additions or deletions as required, and prints reports.
• Establishes and maintains filing systems and retrieves documents from files as required.
• Researches document files and automated records for specific information.
• Copies and distributes materials and acts as key operator for copy machine.
• Reads, screens and directs mail and composes answers to routine correspondence.
• Calculates fees, records payments and balances routine accounts.
• Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators.
• Performing moderately complex word processing activities such as preparation of charts, graphs and tables.
• Transcribing a variety of correspondence, reports and documents from dictating equipment.
• Scheduling and arranging meetings, conferences, interviews and other appointments.
• Training other staff members in office procedures and clerical activities.
• Assigning and reviewing the work of staff performing typing, filing and other routine clerical activities.

Benefits

• The hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pima County Government is an Equal Employment Opportunity employer.
• We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed