Administrative Assistant II (Northeast Park)

Guilford County • Nc 27249, NC

6d • Onsite

About The Position

Under general supervision, provides administrative and clerical support to a department within the organization or the organization as a whole. Employees in this class may be responsible for typing correspondence and memos; greeting visitors; tracking expenses; coordinating schedules and/or making reservations; maintaining calendars; preparing reports; ordering office supplies and other administrative services as requested. Responds to inquiries from colleagues and visitors requiring a general or somewhat complex understanding of company policies and procedures. Representative inquiries may involve interpreting rules, explaining processes or sharing information with external contacts. Ensures inquiries are addressed and resolved. Complex inquiries are escalated to higher levels within or outside of the department. Work usually requires considerable public contact with program clientele, employees, other departments or the public in explaining policies and procedures. Positions operate with a high level of independence. Positions in this class routinely conduct research and analysis for unit or special reports or special assignments. Work is evaluated for proper application of policies and procedures and for quality and completeness of reports and recommendations.

Requirements

• Bachelor's degree from an accredited college or university; OR Associates Degree with one year of progressively responsible administrative or office management experience; OR, High School with three years of progressively responsible administrative or office management experience.
• Considerable knowledge of office systems and techniques
• Ability to practice effective communication techniques both orally and in writing
• Considerable knowledge of effective administrative practices and ability to plan and coordinate the work of others, if applicable.
• Ability to analyze and interpret policy and procedural guidelines.
• Ability to work independently and exercise good judgment.
• Skill in organizing work flow and coordinating activities.

Nice To Haves

• Associates or Bachelor's degree.

Responsibilities

• Coordinates the administrative work of the unit or department and office support staff.
• Develops and/or revises work procedures and methods, including necessary forms design; trains employees in work procedures.
• Assists with planning, preparing, monitoring, and administering the unit or department budget.
• Answers questions from employees or the public concerning policies, procedures, or deadlines.
• Interpret and explain policies, procedures, records, etc.
• Provides training and technical assistance to staff.
• Updates policies and procedures for the area to which assigned.
• Conducts or attends meetings, hearings, or conferences regarding unit activities.
• Serves on department management team or special committees representing their area or responsibility.

Benefits

• Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation.
• Work environment that is free from discrimination of any kind.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level