Administrative Assistant II, Vascular Surgery (Per diem)

Beth Israel Lahey Health • Boston, MA

2d • $21 - $28 • Onsite

About The Position

The Administrative Assistant II provides administrative support to physicians in their clinical practice, academic, and research roles within the Vascular Surgery Department at Beth Israel Deaconess Medical Center. The role supports patient services, appointment coordination, record maintenance, billing processes, physician schedules, and department communications. It also participates in special projects and process improvement initiatives as requested.

Requirements

• High school diploma or GED required.
• 1–3 years of related work experience required.
• Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
• Ability to communicate clearly and effectively in written English with internal and external customers.
• Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
• Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
• Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
• Ability to perform sedentary work, exerting up to 10 pounds of force occasionally and sitting most of the time, with occasional walking and standing.
• Staff must be vaccinated against influenza as a condition of employment.

Nice To Haves

• Associate's degree preferred.
• Healthcare experience preferred.

Responsibilities

• Answer and screen telephone calls, take accurate messages or direct calls, greet and direct patients, families, visitors, and staff, and respond to requests with timely, clear information within the scope of knowledge and authority.
• Update patient demographic and insurance information, obtain specialist referrals, schedule patient appointments, and coordinate ancillary appointments and procedures with hospital staff.
• Obtain patient information and materials from referral sources, prepare and maintain patient records, liaise with other departments and external customers, handle confidential information appropriately, and explain policies and procedures when needed.
• Collect patient co-payments, coordinate billing tickets for visits and services, forward fee tickets to billing staff, and reconcile collections at the end of the business day according to protocol.
• Maintain physicians' clinical and administrative schedules and calendars; type correspondence, manuscripts, and other documents; transcribe letters and patient notes as needed; facilitate work in clinical computer systems; and prepare and distribute routine reports.
• Notify, confirm, and remind patients of scheduled consultations, follow-up appointments, or simulations by letter or telephone.
• Obtain authorization for radiologic exams as needed.
• Sort, copy, file, and distribute incoming and outgoing correspondence and mail to appropriate parties in the absence of the AAI.
• Participate in and take responsibility for special projects and process improvement initiatives as requested.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED