Administrative Assistant II

Frost PLLC•Little Rock, AR

7d•Onsite

About The Position

At Frost, our Administrative Assistants play a pivotal role in providing top-level support to our CPA practice. You'll be responsible for managing communication with both new and existing clients, while also handling important day-to-day administrative tasks, guaranteeing smooth operations.

Requirements

High School Diploma or equivalent.
Basic understanding of Microsoft Office Suite (including Word, Outlook and Excel) and Adobe Acrobat.
Excellent time management skills with a proven ability to meet deadlines.
Ability to work on-site, required.
Excellent communication and flexibility with a willingness to learn.
Availability of working 40 hours a week. During the busy season overtime will be mandatory.
One to two years of work experience in public accounting is required.

Nice To Haves

Experience using CCH Axcess, CCH Prosystems fx Engagement, CCH AnswerConnect, QuickBooks and other tax preparation and research software is preferred but not required.

Responsibilities

Assemble and process tax returns (e.g. client engagement letters, organizers, returns, extensions, and estimates).
Administration of Tax Portal Access (client activation, changes, deletions, document uploads, assist clients with usage, etc.).
Responsible for overall document organization, including scanning and storage of client documents.
Manage tax due dates and delivery of tax deliverables.
Provide administrative support to the firm by managing inbound phone calls, sending and receiving deliveries, and sorting and delivering mail.
Establish positive rapport with clients to enhance client delivery support.
Thorough understanding of tax preparation software (CCH Preferred).
Identify problems and seek resolution through sound judgment and solid decision-making skills.
Research questions and problems regarding departmental or administrative policies, procedures, information, or services, including questions which are complex in nature. Maintain the highest degree of professionalism and client confidentiality.
Optimize workflow, efficiency, resources, and client satisfaction.
Assist with event and meal coordination.
Project management skills.

Benefits

Competitive Compensation
Generous PTO
Medical, dental, and vision programs.
401(k) Retirement
Education Reimbursement
Career Growth: Access to our Coaching and Mentoring Program and internal learning opportunities.
Professional Memberships: We cover fees for business, civic, and professional organizations.
Well-being Resources: Support for your emotional well-being.
Life and Disability Insurance
Parental Leave: Paid maternity and paternity leave.