Administrative Assistant II - Student Accessibility Services

Iowa State University•Ames, IA

8d•Onsite

About The Position

Student Accessibility Services (SAS) at Iowa State University is seeking an Administrative Assistant II to provide administrative support. SAS works with students with documented disabilities to determine eligibility for various accommodations. This role is ideal for someone looking to work with a team that helps people in a strong, collaborative environment.

Requirements

High school diploma or equivalent
3 years of related experience

Nice To Haves

Experience in an administrative role; preferably in an educational setting.
Experience collaborating with internal partners to improve processes; ideally in an educational environment.
Demonstrated experience in complex calendar management and scheduling.
Demonstrated proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
Experience supervising and training employees.

Responsibilities

Managing and maintaining the department email account.
Establishing and maintaining protocols to collect and distribute information from each area of the office for staff meeting agendas.
Communicating with outside parties who require escalated meetings with senior staff, handling all non-routine correspondence to ensure clarity in meeting types and connecting outside parties to the correct staff member.
Coordinating and managing incoming calls, emails, and visitors to the SAS office.
Ordering office and program supplies for SAS along with processing P-card/T&H card transactions.
Coordinating and organizing staff onboarding tasks including onboarding schedules, ordering nametags, business cards, etc.
Communicating with other ISU departments to ensure coordination across campus.
Managing the office’s administrative processes including scheduling appointments, regularly prioritizing and arranging meetings for office staff, maintaining confidential records, and organizing files related to accommodations.
Managing and coordinating invoicing, travel arrangements, room reservations, and inventory of office supplies.
Serving as the main backup to the Exam Accommodations Center (EAC) Coordinator and front desk student worker staff at the Student Accessibility Services main office.
Supporting in creating coverage plans for EAC, reception staff, and coordinators as needed for absences, leaves, or high-demand service periods.
Overseeing hiring and onboarding of student employees for SAS and the EAC.
Supervising all student staff for reception, along with handling any elevated cases that arise.
Generating and analyzing reports and providing coordinators with information they may need.
Assisting with data management and reporting tasks such as compiling statistics that will help in decision-making processes.