Administrative Assistant II - Cardiology

Augusta Health Careers•Fishersville, VA

11h•Onsite

About The Position

The Administrative Assistant II plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities. The Administrative Assistant II performs work that is varied and generally administrative or project oriented for departmental operations. Independently plans, organizes and completes daily work under limited supervision in a manner supportive of a team environment.

Requirements

High School Diploma or equivalent
3+ years of experience in a customer service or administrative / clerical role.
Eligibility to work in the United States and meet Virginia state employment requirements.

Nice To Haves

Associate's degree or equivalent work history.
CHAA certification
2+ years of medical office experience
Coding and billing experience / CPT knowledge
Prior experience in a hospital, healthcare system, or related service-oriented environment
Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus
Exhibits excellent written and verbal skills.
Utilizes assertive communication skills in addressing concerns or problems.
Participates as a member of organization/institutional committees as requested.
Communicates with others in a courteous, effective and cooperative manner.
Able to conceive innovative strategies and ideas for the center, exhibiting “out of the box” thinking.
Performs job duties effectively with minimal direction.
Initiates new ideas and projects that enhance patient care or other aspects of services and care.
Serves as a team member and role model among co-workers and peers.
Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential.
Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient.
Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance.
Understands and demonstrates sensitivity to the cultural diversity of patients, staff, and visitors.
Requires a strong understanding of administrative and office work and procedures with the ability to file accurately.
Strong proficiency in Microsoft Word, Excel and PowerPoint; proficient with computers to include keyboarding, navigation and use of email.
Ability to prioritize and work on multiple projects and duties with deadlines.
Ability to work with multi-line phone and computer systems accurately and efficiently.
Effective customer service and relationship building skills with patients, visitors and staff; ability to respect dignity of all patients and follow HIPAA rules without breaches in confidentiality.
Ability to transcribe documents.
Strong listening, verbal and written communication skills.
Ability to analyze and present information.
Ability to lead, train, and mentor AAI and other AAII staff.

Responsibilities

Performs basic support functions to ensure efficient operation of the area such as: answering phones, directing calls, and taking messages
copying, scanning faxing and/or emailing documentation
ordering and/or restocking supplies and forms as needed.
preparing, receiving, sorting, and distributing mail and other delivered items to providers and staff w/ any certified mail requirements.
maintaining office equipment as needed ensuring any issues with office equipment utilized are identified and addressed w/ knowledge of repair process.
gathering and entering a variety of patient and/or staff information by pulling, preparing, logging and/or filing patient information; maintaining departmental records and files as directed.
Performs basic and some advanced administrative functions such as: composing and editing a variety of correspondence and other materials from verbal/written instructions, and processing and/or transcribing documents
attending meetings and recording, maintaining, and distributing minutes and/or notes
education and implementation of new vs. established patient scheduling, registrations, and correct claim creation as directed by office manager.
Completes staff and/or patient scheduling duties such as: Maintaining, calculating, and compiling basic statistical, numerical and /or computerized reports under manager direction for month end and data analysis
orienting employees on procedures and process improvements
scheduling appointments and/or gathering insurance information.
Composing and editing a variety of correspondence and other materials from verbal/written instructions
Shares knowledge and experience with other office staff.
Serves as mentor to AA-I positions.
Communicates all pertinent information to applicable staff.
Performs other duties as assigned; completes training and education as required.

Benefits

Comprehensive insurance package including medical, dental, and vision coverage
Retirement savings plans and financial wellness support programs
Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
Generous paid time off and flexible scheduling to promote work-life balance
Career development programs including clinical ladders, shared governance, and advancement opportunities
Personalized onboarding with dedicated preceptors and ongoing educational support
Tuition reimbursement
Access to onsite childcare
Free onsite parking
24/7-armed security for your safety
Health Fitness Reimbursement Program
Onsite credit union and pharmacy
Competitive pay with shift/weekend differentials
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)