Administrative Assistant I

University Health Network • Toronto, ON

2d • CA$23 - CA$29 • Onsite

About The Position

The Administrative Assistant I, General is responsible for providing administrative and reception support within the Mental Health Program at the University Health Network. While the position will primarily assist the Mental Health in Medicine program, it is part of an outpatient mental health clinics portfolio within the Mental Health Program at UHN and provides back-up/cross-coverage support as a member of an operational administrative team.

Requirements

• Completion of Grade XII or recognized equivalent
• Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
• Two (2) years related administrative support experience
• Previous on-the-job computer/word-processing, database and spreadsheet software experience required
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Excellent interpersonal and customer service skills
• Ability to produce high quality work in accordance with Hospital standards
• Ability to work well under pressure
• Ability to use good judgment in assessing difficult situations
• Knowledge of general office practices, procedures and standards

Nice To Haves

• experience in a Microsoft Office environment preferred
• Experience working in a health care environment an asset
• Knowledge of medical terminology an asset

Responsibilities

• Support the timely and efficient scheduling/rescheduling of patient appointments, responding to patients' general inquiries, activating patient appointments, cancelling patient appointments, and completing reminder calls
• Complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN and the College of Physician and Surgeons of Ontario
• Involves interactions within the multidisciplinary teams within the Outpatient Mental Health Clinic
• Provide back-up/cross-coverage support as a member of an operational administrative team

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED