Administrative Assistant I

Integrity Marketing Group • Johnstown, PA

2d • Onsite

About The Position

Provide front-office coordination, team support, and administrative assistance to ensure a smooth, compliant, and professional client experience. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. We put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.

Requirements

• High School diploma or equivalent required
• Strong organizational skills and attention to detail
• Excellent verbal and written communication
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office, CRM systems and office technology
• Knowledge of, or willingness to learn, industry regulations to ensure compliance

Nice To Haves

• Previous administrative, customer service, or insurance-related experience is a plus, but not required

Responsibilities

• Greet, check in, and assist clients promptly and professionally
• Maintain a clean, organized, and client-ready reception area
• Ensure all interactions comply with HIPAA confidentiality standards
• Answer and route inbound calls using a multi-line system
• Provide accurate information or transfer calls to agents with supporting information
• Respond to voicemail, email, and general inquiries promptly
• Schedule and confirm appointments accurately
• Screen caller needs to ensure appropriate appointment scheduling
• Coordinate agent calendars and schedule changes
• Enter and update client demographics and plan information in CRM
• Maintain compliant digital and physical records
• Verify completeness and accuracy of all client data
• Assist with application prep, document collection, and intake forms
• Prepare client files, forms, and meeting materials for agents
• Manage office supplies and inventory, including occasional pickup
• Assist with meeting and event logistics (materials, refreshments, setup, off-site pickup if needed)
• Support marketing and community outreach efforts

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED