Administrative Assistant I

Worley•Prudhoe Bay, AK

8d•Remote

About The Position

This is a remote/ rotational position, working a rotational schedule, in Prudhoe Bay, AK. The typical schedule is 84 hours per week (40 hours straight time and a minimum of 44 hours at time and a half). All meals and lodging are provided by Worley while the employee is on location. Transportation between Anchorage and Prudhoe Bay is provided. Job Purpose: The Service Writer / Advisor gathers information about warranties and provisions for service coverage also drafting orders for repairs to be done.

Requirements

Ability to work independently with minimal supervision.
Ability to act with a high sense of urgency and employ excellent organizational and problem-solving skills.
Have adequate written and oral communications applicable to standards set by organization.
Knowledge of warranty administration and repair authorization processes.
Working knowledge of preventive maintenance programs, repair planning, and fleet lifecycle management.
Demonstrated ability to communicate effectively with mechanics, supervisors, and operations personnel.
Ability to work as part of a team; communicate effectively with fellow workers and alternate.
Ability to demonstrate adherence to established safety policies and procedures.
Ability to demonstrate support for the company’s environmental management system.
Minimum one (1) year as a Service Advisor / Service Consultant or parts department experience.
High school diploma or equivalent (GED).
Valid driver’s license required and ability to be insured by Worley auto insurer.
North Slope Training Cooperative (NSTC). Worley can provide NSTC certification training if needed.

Nice To Haves

Previous experience as a Fleet Coordinator, Shop Planner, Dispatcher, Lead Technician, or Maintenance Supervisor.
Experience supporting heavy-duty trucks, light-duty vehicles, construction equipment, and/or oilfield equipment.
Experience utilizing computerized maintenance management systems (CMMS) or fleet management software such as AssetWorks, Fleet Focus, SAP, Maximo, or similar systems.
Familiarity with Microsoft Office Suite, including Excel, Outlook, Word, and Teams.
Experience prioritizing work orders and coordinating repairs in a high-volume maintenance environment.
Experience preparing estimates, repair recommendations, maintenance schedules, and operational reports.
Warranty experience.
Alaskan Residents are strongly preferred.

Responsibilities

Provide client with estimates in line with varying needs and expectations of cost, quality, and lead time.
Review repair orders for accuracy and ensure proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured.
Consult with Shop Lead about necessary repairs and possible alternatives to expensive work
Create, review and close work orders.
Entering repair orders into service database system.
Assist Shop Lead with needs for vehicle repairs and maintenance services, timelines, etc.
Timely and accurate documentation regarding each vehicle repair.
Demonstrate adherence to established safety policies and procedures and accept accountability for safe work practices.
Stock and inventory parts in shop.
Issue and bill parts from inventory.
Deliver parts to technicians.
Obtaining parts information.
Safely climb ladders of various heights.
Routinely operate Worley/ client light and medium duty vehicles.
Other fleet support duties as assigned