Administrative Assistant I

University of Florida • Gainesville, FL

4d • $17 - $20 • Onsite

About The Position

This position is responsible for dispatch duties for all TAPS transit programs, including daily contact with drivers and staff, reviewing vehicle tracking maps and software, determining and communicating route adjustments, reviewing and updating vehicle and staff duty assignments, and ensuring vehicles and services remain on schedule. It also involves customer service and support for all TAPS transit programs, answering customer questions, updating customer-facing apps with route changes, troubleshooting issues, and communicating customer feedback to management. Additionally, the role includes general office upkeep, maintaining files and supplies, managing lost and found property, and creating and maintaining performance tracking logs. The position requires completion of privacy training and a criminal background check.

Requirements

• High school diploma or equivalent
• One year of relevant experience or an equivalent combination of education and experience.

Nice To Haves

• Previous dispatching experience or experience working with commercial/municipal/university transportation programs.
• Ability to work as part of a team and remain calm and professional in a fast paced, high stress environment.
• Additional licenses and certificates would be advantageous.
• Strong time management skills and ability to multi-task in order to handle multiple tasks at once.
• Ability to work independently and manage and complete multiple priorities.

Responsibilities

• Dispatch duties for all TAPS transit programs as needed.
• Daily contact by radio/phone/email with drivers and staff.
• Reviewing vehicle tracking maps and software.
• Determining and communicating route adjustments.
• Reviewing and updating vehicle and staff duty assignments and vehicle maintenance/repair status.
• Ensuring vehicles and services remain on a timely schedule.
• Customer service and support for all TAPS transit programs.
• Daily contact by phone/email with customers to answer questions.
• Adding messaging to customer-facing apps and software regarding route changes or impacts.
• Troubleshooting issues with accounts and software.
• Communicating regularly with management to inform them of customer feedback.
• Maintaining files and information for all transit programs.
• Maintaining office upkeep and supplies for transit programs.
• Identifying and recommending necessary supply purchases.
• Maintaining Campus Connector lost and found property storage, customer communication, and handling property returns.
• Creating and maintaining performance tracking logs as directed by management.
• Daily headway tracking, pre and post trip vehicle issues, driver performance tracking.
• Involved in regular administrative reviews of all logs.
• Notifying management of any specific outstanding issues.
• Additional duties as assigned and approved by supervisor.
• Complete privacy training courses per University guidelines.
• Undergo a criminal background check.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED