Administrative Assistant I, Advising Center

San Juan College • Farmington, NM

22h • $17 • Onsite

About The Position

This position is responsible for providing secretarial and customer service support for the operations of the Advising Center.

Requirements

• Knowledge of modern office practices and procedures.
• Knowledge of college and program policies and procedures.
• Knowledge of computers and job-related software programs.
• Skill in prioritizing and organizing work.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/ internship or having had a similar position for one to two years.
• Cover Letter (Required)
• Curriculum Vitae (CV) or Resume (Required)
• List of 3 Supervisor References. (Required)

Nice To Haves

• Unofficial Transcripts with qualifying degree conferred. (Optional)
• Letters of Recommendation (Optional)

Responsibilities

• Provides outstanding customer service by answering telephones, greeting visitors, responding to texts and emails, and offering accurate information and assistance; refers individuals to appropriate personnel, takes messages, and schedules appointments.
• Checks in students for advising appointments and drop-ins with professionalism and a welcoming demeanor, ensuring each interaction reflects exceptional customer service.
• Serve as the primary point of contact for the advising phone lines. Answer and return calls promptly, respond to voicemails, provide accurate information to callers, and transfers calls as appropriate.
• Responds to a variety of email and text correspondence with clarity and professionalism.
• Verifies student information to ensure advising readiness; assists students with any holds, referrals issues prior to their advising appointments.
• Reviews incoming early alerts daily, categorizes, and assigns to advisors, ensure complete student information is included, and maintains accurate tracking.
• Reviews and organizes student complete withdrawal requests, ensuring proper documentation and routing.
• Operates office equipment such as scanners and copiers.
• Enters information into computerized databases.
• Performs related duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees