Administrative Assistant I

University of Florida•Gainesville, FL

1d•Onsite

About The Position

Dispatch duties for all TAPS transit programs as needed. Responsible for daily contact by radio/phone/email with drivers and staff, reviewing vehicle tracking maps and software, determining and communicating route adjustments, reviewing and updating vehicle and staff duty assignments and vehicle maintenance/repair status, and ensuring vehicles and services remain on a timely schedule to meet operational goals and customer needs throughout the day. Customer service and support for all TAPS transit programs. Responsible for daily contact by phone/email with customers in order to answer questions, adding messaging to customer-facing apps and software regarding route changes or impacts, troubleshooting issues with accounts and software, determining options for solving issues as needed, communicating regularly with management to inform them of customer feedback, etc. General office upkeep, supplies and recordkeeping. Responsible for maintaining files and information for all transit programs as needed, maintaining office upkeep and supplies for transit programs and identifying and recommending necessary supply purchases. Responsible for maintaining Campus Connector lost and found property storage, customer communication, and handling property returns as needed. Creating and maintaining performance tracking logs as directed by management. Responsible for daily headway tracking, pre and post trip vehicle issues, driver performance, etc as needed. Involved in regular administrative reviews of all logs, and responsible for notifying management of any specific outstanding issues. Additional duties as assigned and approved by supervisor. Position is required to complete privacy training courses per University guidelines. This position requires a criminal background check.

Requirements

High school diploma or equivalent and one year of relevant experience or an equivalent combination of education and experience.

Nice To Haves

Previous dispatching experience or experience working with commercial/municipal/university transportation programs.
Ability to work as part of a team and remain calm and professional in a fast paced, high stress environment.
Additional licenses and certificates would be advantageous.
Strong time management skills and ability to multi-task in order to handle multiple tasks at once.
Ability to work independently and manage and complete multiple priorities.

Responsibilities

Dispatch duties for all TAPS transit programs as needed.
Daily contact by radio/phone/email with drivers and staff.
Reviewing vehicle tracking maps and software.
Determining and communicating route adjustments.
Reviewing and updating vehicle and staff duty assignments and vehicle maintenance/repair status.
Ensuring vehicles and services remain on a timely schedule to meet operational goals and customer needs throughout the day.
Customer service and support for all TAPS transit programs.
Daily contact by phone/email with customers to answer questions.
Adding messaging to customer-facing apps and software regarding route changes or impacts.
Troubleshooting issues with accounts and software.
Determining options for solving issues as needed.
Communicating regularly with management to inform them of customer feedback.
Maintaining files and information for all transit programs as needed.
Maintaining office upkeep and supplies for transit programs.
Identifying and recommending necessary supply purchases.
Maintaining Campus Connector lost and found property storage, customer communication, and handling property returns as needed.
Creating and maintaining performance tracking logs as directed by management.
Responsible for daily headway tracking, pre and post trip vehicle issues, driver performance, etc as needed.
Involved in regular administrative reviews of all logs.
Notifying management of any specific outstanding issues.
Completing privacy training courses per University guidelines.
Completing a criminal background check.