Administrative Assistant I - Clinical - Department of Surgery - Per Diem

Bassett Healthcare Network•Village of Cooperstown, NY

11d

About The Position

Under regular supervision of the division or department manager, the Administrative Assistant I - Clinical provides diversified, high-quality, confidential administrative support to assigned practitioners and supports the department’s daily clinical operations. The role works closely with department staff to promote efficient operations and quality patient care. Duties include managing provider schedules and calendars; handling correspondence, calls, messages and clinical paperwork; scheduling patient appointments, procedures and diagnostic testing; and coordinating authorizations and communications with patients, providers, departments and health insurance plans. The position also helps address patient concerns, maintains patient confidentiality, cross-covers for colleagues, and maintains job-specific knowledge through training and continuing education. This is a per-diem position in the Department of Surgery. The work involves light physical demands and occasional exposure to bodily fluids or bloodborne hazards, occasional noise, and no travel.

Requirements

Minimum of 2 years of Administrative Assistant experience; a bachelor's degree may substitute for one year of work experience.
Administrative Assistant training.
Computer skills.
Time-management skills.
Customer-service skills.
Ability to maintain confidentiality.
Attention to detail.
High school diploma or GED is preferred.
Administrative Assistant training or an AAS degree is preferred.

Nice To Haves

High school diploma or GED.
Administrative Assistant training or an AAS degree.

Responsibilities

Provide high-quality, confidential administrative support to assigned providers and support daily clinical operations.
Answer, screen and triage telephone calls professionally; take accurate messages and ensure appropriate follow-up.
Type memoranda, reports and correspondence, and use relevant computer programs to support clinical operations.
Use EPIC and Microsoft Outlook to manage provider schedules and schedule patients.
Maintain provider calendars and coordinate paperwork for meetings, time off and travel.
Process incoming correspondence and clinical paperwork, including dictation, laboratory results, pathology and prescriptions, accurately and promptly.
Prioritize work, communicate task status, and complete assignments in a timely manner.
Schedule outpatient appointments from patient and referring-provider requests, reminder lists and bump lists in accordance with department protocols.
Cross-train in appropriate scheduling functions and provide coverage for other staff as needed.
Coordinate procedures and associated pre-procedure appointments and post-procedure follow-up with relevant departments and providers.
Coordinate diagnostic testing appointments, including MRI, CT scans, bone scans and laboratory testing.
Collect and record information required to obtain authorization for diagnostic testing and medication.
Promote quality health care through continued learning, proactive communication and teamwork; resolve problems and make decisions within the role’s authority.
Maintain professional appearance and behavior and protect the confidentiality of protected health information.
Receive and schedule appointment requests from internal and external sources according to departmental guidelines.
Liaise with health insurance plans during reviews and follow department policies and timelines.
Receive patient concerns and complaints, identify unresolved matters that may affect care, and respond or refer them to a supervisor, manager or provider as appropriate.
Communicate care plans and appointment details to patients and families, responding within 24–72 hours or as circumstances require.
Maintain competency in required clinical information systems, office automation systems and insurance matters; attend in-services and training as needed.
Attend staff meetings, review missed meeting minutes, and maintain job-specific knowledge and proficiency.
Maintain knowledge of Bassett FSC and local carrier medical coverage policies relevant to the department.
Perform other department-specific or related duties as assigned or directed.