Administrative Assistant - HR, Training and Performance

James Madison University • Harrisonburg, VA

2d • $45,000 - $47,500

About The Position

This position provides high‑level administrative support to the HR, Training, and Performance unit, serving as a primary point of contact and ensuring smooth day‑to‑day operations. The role manages complex scheduling, coordinates communications and supports policy activities. It requires exceptional professionalism, organization, and discretion.

Requirements

• Demonstrated experience with office administration and protocol, organization, and budgets and financial tracking.
• Significant customer service experience.
• Demonstrated experience and proficiency in oral and written communication including the writing of contemporaneous meeting notes.
• Knowledge of grammar, spelling, punctuation, and formatting of business correspondences.
• Ability to effectively proof-read written materials.
• Expert organizational ability and attention to detail.
• Significant experience with Windows and latest version of Microsoft Office Suite.
• Basic web-publishing skills (Cascade content-management system preferred).
• General knowledge of computer software programs to include: Adobe Acrobat, SharePoint, Microsoft Teams.
• Ability to understand and maintain good data stewardship and confidentiality practices.

Responsibilities

• Provides comprehensive office support, including scheduling meetings, managing phone coverage, and coordinating day to day office operations.
• Independently manages a complex executive calendar, anticipating needs, resolving scheduling conflicts, and coordinating with senior leaders, campus partners, and external stakeholders.
• Serves as a primary point of contact for the AVP’s office, triaging inquiries, preparing executive level correspondence, and ensuring timely information flow.
• Records and distributes accurate meeting and committee minutes.
• Maintains and updates departmental web pages using Cascade or similar content management systems.
• Processes Small Purchase Credit Card (SPCC) transactions, including purchasing and monthly reconciliation.
• Coordinates travel arrangements and prepares related reimbursement requests.
• Assists with budget tracking and reconciliation activities.
• Handles highly sensitive and confidential information related to personnel, policy development, compliance, and executive decision making with discretion and sound judgment.
• Assists the Policy and Compliance Specialist with identifying new and existing legislation impacting Human Resources.
• Serves as a secondary administrator of JMU’s training platform. Assist users with routine log-in issues, compliance training inquiries, record maintenance and training assignments.
• Coordinates the policy review and approval process in collaboration with the AVP, Policy & Compliance Specialist, and the University Policy Committee (UPC).
• Moves and tracks policies as they progress through the staffing process.
• Publishes new and updated policies to the Manual of Policies and Procedures using Cascade and ensures official university stakeholders are notified.
• Attends monthly UPC meetings, recording and distributing accurate meeting notes.
• Supports UPC related communications, including drafting emails regarding policy updates.
• Reviews and formats final policy documents to ensure Title II compliance prior to publication.

Benefits

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees