HR Administrative Assistant
About The Position
Augment Professional Services (APS) is seeking a detail-oriented HR Administrative Specialist to support People Support Center (PSC) operations within a dynamic, high-volume environment. This role serves as a primary point of contact for employees and managers, delivering responsive, high-quality HR support across a wide range of policies, processes, and systems. The HR Administrative Specialist is responsible for managing employee inquiries via phone, email, and in-person interactions, ensuring accurate documentation, timely resolution, and exceptional service delivery. This position works cross-functionally with HR Centers of Expertise (COEs), People Solutions Partners (PSPs), and shared services teams including Payroll, Benefits, Recruiting, IT, and Security to ensure seamless employee lifecycle support. The ideal candidate brings strong HR operations experience, proficiency in HRIS platforms, and a customer-focused mindset to support critical HR processes including onboarding, compensation changes, benefits administration, leave management, and employee transitions. This role contributes to continuous improvement initiatives and may support training, reporting, and special projects that enhance HR service delivery.
Requirements
- High School Diploma or GED (accredited)
- Minimum of 4 years of experience in HR operations, HR shared services, or administrative HR support
- Strong working knowledge of Human Capital Management (HCM) systems (e.g., Oracle Cloud, PeopleSoft, or similar platforms)
- Experience processing HR transactions including salary changes, new hires, and terminations
- Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
- Experience managing employee records, documentation, and HRIS data entry with high accuracy
- Ability to handle employee inquiries related to payroll, benefits, and HR policies
- Strong understanding of HR processes including onboarding, leave of absence, and compliance documentation
Nice To Haves
- SHRM Certified Professional (SHRM-CP) credential (required)
- Professional in Human Resources (PHR) certification (required)
- Experience working in a centralized HR service center or shared services environment
- Familiarity with workforce management systems such as Kronos
- Experience supporting employee lifecycle processes in large or complex organizations
- Strong problem-solving skills with the ability to manage escalations and resolve issues efficiently
- Excellent verbal and written communication skills with a customer-service orientation
- Ability to multitask and prioritize work in a fast-paced environment
- Strong attention to detail and organizational skills
- Experience supporting HR projects, training initiatives, or process improvements
Responsibilities
- Managing employee inquiries via phone, email, and in-person interactions
- Ensuring accurate documentation
- Ensuring timely resolution
- Delivering exceptional service
- Working cross-functionally with HR Centers of Expertise (COEs), People Solutions Partners (PSPs), and shared services teams including Payroll, Benefits, Recruiting, IT, and Security to ensure seamless employee lifecycle support.
- Supporting critical HR processes including onboarding, compensation changes, benefits administration, leave management, and employee transitions.
- Contributing to continuous improvement initiatives
- Supporting training, reporting, and special projects that enhance HR service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
