Administrative Assistant-Housing Operations

Omaha Housing Authority • Omaha, NE

3d • Onsite

About The Position

The Administrative Assistant provides administrative support and customer service related to the Housing Operations. This role is crucial for ensuring the smooth operation of housing services and maintaining positive relationships with residents and the public. The Omaha Housing Authority (OHA) is committed to providing safe and affordable housing, and this position plays a key part in that mission.

Requirements

• High School graduate / Associate’s Degree in a related field is preferred.
• 1-2 years of office experience to include administrative experience.
• Customer service experience required.
• Excellent computer skills required.
• Thorough knowledge of Business English, spelling, and punctuation.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to understand oral and written instructions.
• Must possess and maintain a driver’s license and a good driving record.
• Must be insurable under the OHA auto insurance policy.
• Ability to establish and maintain effective working relationships with residents, co-workers, consultants, and contractors.
• Ability to communicate with people from a broad range of socio-economic backgrounds.

Responsibilities

• Answer phones, direct calls, and assist residents and the public that come to the CO building.
• Process a variety of correspondence, reports, and other materials for the Housing Operations staff.
• Develops and maintains department file/records system to include uploading and maintaining SharePoint files for inspections, certifications, etc.
• Assist with work order/purchase order creation, closure, organization, or data entry.
• Assist with the review of budget reports, vacancy and month end reports, and work order productivity reports for HUD submissions and Housing Operations Scorecards.
• Assist with the scheduling and coordination of vendors with Housing Operations staff.
• Maintain adequate supply of office supplies.
• Maintain confidentiality of tenants, files, correspondence, etc. per OHA policies.
• Must clearly understand all aspects of the policies and procedures of OHA, including, OHA admissions and continued occupancy policies. Must have the ability to effectively communicate this to applicants, residents, and visitors.
• Prepares appropriate information necessary for meetings with directors, applicants, residents, and/or staff members.
• Schedule meetings for Housing Operations staff with applicants, residents, or other OHA departments when applicable.
• May respond to telephone and email inquiries concerning all properties.
• May assist with special projects.
• May occasionally work evening and weekend hours, especially in emergency situations.
• May work in other areas of Housing Operations as directed.
• Perform other duties as required or assigned.
• Prepare or locate documents for Legal Department for Notices/Evictions, Court Hearings

Benefits

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED