Administrative Assistant

EVANGEL UNIVERSITY•Springfield, MO

About The Position

The Administrative Assistant provides administrative, operational, and project support for Evangel University's Online and Graduate Student Services (OGSS) team. The role supports operational excellence through organization, data stewardship, process coordination, and continuous improvement. Working collaboratively with the team to serve non-traditional learners throughout the student lifecycle, the position helps ensure high-quality service, efficient workflows, accurate records, effective student support, and successful execution of departmental initiatives in support of the University's mission.

Requirements

High school diploma or equivalent.
Two years of administrative support, customer service, office management, or related professional experience.
Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
Demonstrated attention to detail and commitment to accuracy.
Strong organizational, communication, and time-management skills.
Strong commitment to service excellence and continuous improvement.
Excellent written and verbal communication skills.
Ability to organize work, establish priorities, and follow through on responsibilities with minimal supervision.
Strong analytical and problem-solving skills.
Ability to maintain accurate records and manage data effectively.
Ability to adapt to changing priorities, processes, technologies, and institutional needs while maintaining a high level of service and professionalism.
Proficiency in learning and utilizing new technologies and systems.
Ability to work collaboratively and build positive working relationships across departments.
Commitment to supporting Evangel University's Christian mission and values.

Nice To Haves

Associate or bachelor's degree.
Experience in higher education, student services, or a service-oriented professional environment.
Experience working with CRM systems, student information systems, databases, or workflow management platforms.
Experience supporting projects, events, or operational initiatives.

Responsibilities

Provide administrative support to the OGSS team, including scheduling, meeting logistics, event planning, travel arrangements, purchasing and payment requisitions, office support, and calendar management.
Manage inbound emails, phone calls, and text messages and ensure prompt follow-up and excellent service.
Maintain accurate and secure records and data in institutional systems in compliance with FERPA, University policies, and confidentiality requirements.
Prepare and distribute communications, materials, and resources that support student services and departmental operations.
Assist with developing and maintaining standard operating procedures, departmental documentation, and operational records.
Support planning and execution of student engagement and enrollment events, OGSS team activities, and special projects.
Participate in student outreach campaigns, providing registration guidance, information, referrals, and administrative support related to enrollment, financial aid, payment, and student services.
Track assigned projects, service requests, and operational tasks to ensure timely completion and follow-up.
Monitor administrative workflows and identify opportunities to improve efficiency, consistency, and service quality.
Recruit, train, schedule, and supervise student workers as assigned.
Use approved technology, automation tools, and AI-enabled productivity solutions to improve efficiency, communication, service delivery, and operational effectiveness.
Provide general support to the OGSS director and team and perform other duties as assigned.