Administrative Assistant - Employee Health (F/T, Days)

Albany Medical Center • Albany, NY

6d • $46,947 - $65,726 • Onsite

About The Position

The EHS Administrative Assistant utilizes customer service and organizational skills to respond to actual or potential health care documentation requirements of the EHS. The primary responsibilities of the EHS Administrative Assistant are receptionist duties, scheduling appointments, coordination and maintenance of documents, patient charts, schedules, phone calls, registration in Agility, scanning into Agility, and records integrity.

Requirements

• Must hold HS diploma or equivalent
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to document patient needs on established forms.
• Ability to communicate cooperatively and effectively to patients, family members, employees and others.
• Ability to listen well, to take direction and to engage in interactive dialogues with others.
• Ability to seek out the input of others to achieve consensus.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by AMC and the tenets of the profession.
• Ability to be accurate in such matters as record-keeping, and to use good judgment when performing the functions of the job or when interacting with others.
• Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict.
• Ability to adhere to AMC’s policies, procedures and practices, and to utilize AMC’s problem-solving processes for resolving grievances or disagreements.
• Ability to anticipate and resolve potential problems to ensure the continuity of appropriate patient care.
• Ability to identify problems, collect data, establish facts, and draw valid conclusions.
• Ability to improve job performance through continuing education.

Nice To Haves

• Based on unit-specific criteria.

Responsibilities

• Greet people at the front desk and ascertain the reason for their visit.
• Collect identified information for accurate completion of the contact sheet.
• Provide the necessary paperwork to the HCW, and instruct them on the location of the waiting room, pens, and clipboards.
• Ask them to return paperwork to the front desk as appropriate.
• Review the self-assessment for any ‘yes’ answers that lead to additional paperwork, and supply that paperwork to the HCW.
• Register patient in Agility
• Pull correct chart and prepare it for delivery to the rack.
• Review chart for compliance with all EHS requirements.
• Ensure that all appropriate forms are attached prior to placing it in the rack.
• Shred all documents removed from the chart with any identifying information.
• Keep a supply of necessary forms available at the front desk.
• Answer telephones.
• Make appointments.
• Inform managers of any no-show’s on the post-offer schedule.
• Keep front desk neat and organized.
• Open and distribute mail
• Data entry of contact sheet
• Data entry of computer sheets
• Scanning of documents into Agility for both real-time data management and dissolution of paper charts in office.
• Data management in Agility
• Corrections, manual overrides, and merges in Agility
• Cover front desk
• Pull terminations
• Break down charts for termination, scan to shared file
• Re-sort files from clinical areas
• File labs and records into charts
• Repair charts and labels as needed
• File charts
• Make charts for the next day’s schedule.
• Recover old records for re-hires
• Copier management
• Prepare records requests
• Reminder emails for annual health assessments
• Copy WC notes and store them for RM pick-up.
• Check Fax machine and disperse documents

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED